Regional Customer Service Representative

National Seating & Mobility; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Company paid holidays

Health, Dental, Vision, & Life Ins.

401k Company Match

Tuition reimbursement and Education

Job summary

National Seating & Mobility (NSM) is hiring for a full-time administrative role offering remote or hybrid work options. You will handle phone inquiries, coordinate orders with branches, clients, clinicians, and caregivers, and assist with work orders and inventory tasks.

NSM values service, accountability, and teamwork, and provides benefits including PTO, holidays, health/dental/vision, 401k match, and tuition reimbursement. Equal Opportunity Employer.

Qualifications

• High School Diploma or GED is required.
• Proficient communication and basic computer skills needed.
• Strong organizational and customer-focused abilities.

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders including documentation and eligibility verification.
• Performs data entry, clerical tasks, assists with inventory, and accepts delivery of goods.

Skills

Communication Proficiency

Computer Proficiency

Organizational Skills

Customer/Client Focus

Education

High School Diploma or GED

Job description

Full-time REMOTE or HYBRID Opportunity| 8- hour shift (day) | Monday – Friday |

What is it like to work at NSM?

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.

Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.

NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Qualifications for this position

• High School Diploma or G.E.D.
• Communication Proficiency
• Computer Proficiency
• Organizational Skills
• Customer/Client Focus

Benefits

• Paid Time Off
• Company paid holidays
• Health, Dental, Vision, & Life Insurance
• 401k Company Match
• Tuition reimbursement and Education Assistance

At NSM we are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.