Customer Service Representative

National Seating & Mobility; Martinez (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401k Company Match

Company paid holidays

Tuition Reimbursement and EducationAss

Job summary

National Seating & Mobility (NSM) is seeking an administrative support professional in Martinez, CA. The role involves handling phone inquiries, coordinating orders with branches and clinicians, and assisting with work orders to ensure client information and funding eligibility are accurate.

Responsibilities include data entry, clerical tasks, inventory support, and accepting deliveries. NSM emphasizes its HEARTS values and equal opportunity employment.

Qualifications

• High School Diploma or GED required.
• Strong organizational skills.
• Company paid holidays, 401k company match, and tuition reimbursement/education assistance.

Responsibilities

• Answer phone calls and handle inquiries professionally.
• Order management and coordination with branch staff, clients, clinicians, and caregivers.
• Assist in completing work orders and verify client information and funding eligibility.
• Data entry, clerical support, and inventory receiving as needed.

Job description

Full-time Opportunity| 8- hour shift (day) | Monday – Friday | $ hourly DOE
What is it like to work at NSM?

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.

Whether the mobility needs are simple, complex, or somewhere in‑between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.

NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission‑driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Qualifications

• High School Diploma or G.E.D.
• Organizational Skills
• Company paid holidays
• 401k Company Match
• Tuition Reimbursement and Education Assistance

We are looking to grow our enthusiastic and engaged team at National Seating & Mobility. At NSM we are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.