Customer Service Representative

National Seating & Mobility; Mountlake Terrace (WA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Company paid holidays

401k Company Match

Tuition Reimbursement and Education|

Job summary

National Seating & Mobility (NSM) is seeking a dedicated team member for a full-time, day shift role in Mountlake Terrace, WA. The position focuses on phone support, order coordination with branches, and comprehensive clerical duties to ensure accurate equipment documentation and funding eligibility.

NSM emphasizes compassionate mobility solutions and client-centered care. The ideal candidate will have a high school diploma or GED, strong organizational skills, and a willingness to support

Qualifications

• High School Diploma or GED required.
• Strong organizational skills.
• Company paid holidays.
• 401k Company Match available.
• Tuition reimbursement and education assistance provided.

Responsibilities

• Answer phone calls and manage inquiries in a professional manner.
• Coordinate order management with branch staff, clients, clinicians, and caregivers.
• Assist in completing work orders, verify client information and equipment details, and confirm funding eligibility.
• Perform data entry, clerical tasks, assist with inventory, and receive deliveries.

Skills

Phone support

Order management

Data entry

Inventory management

Delivery coordination

Education

High School Diploma or GED

Job description

Full-time Opportunity | 8- hour shift (day) | Monday – Friday | Competitive Pay | $24+ DOE

What is it like to work at NSM?

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.

Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.

NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.


• Order management, coordinating with branch staff, clients, clinicians, and care givers.


• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.


• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Qualifications:

• High School Diploma or G.E.D.


• Organizational Skills


• Company paid holidays


• 401k Company Match


• Tuition Reimbursement and Education Assistance

#NSMC1 #NSMT1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.