Regional Customer Service Manager | SAP & Operations Lead

Johnson Matthey; Pennsylvania; Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

401K match

Health, life and disability insurance

PTO and retirement plans

Wellbeing programs

Job summary

Johnson Matthey is seeking a Regional Customer Service Manager to lead a multi-site team across Devon, Smithfield and beyond. You will partner with Sales, Operations and Finance to manage orders, shipments and customer demand while improving regional service levels.

The role requires SAP proficiency, strong stakeholder management and a Bachelor’s degree in a related discipline. A hybrid work model and comprehensive benefits are provided.

Qualifications

• Experience leading customer service teams in manufacturing or supply chain.
• SAP proficiency with ability to troubleshoot transactional issues.
• Strong stakeholder management across commercial and operations.
• Excellent analytical and communication skills.
• Bachelor’s degree preferred; Spanish language skills are advantageous.

Responsibilities

• Lead, coach and develop regional customer service teams across sites.
• Collaborate with Sales, Operations, Finance and Supply Chain on demand and orders.
• Manage customer service processes within SAP and drive improvements.
• Monitor demand changes, schedule volatility and service performance.
• Report OTIF, freight costs and demand trends to leadership.

Skills

Leadership

SAP

Stakeholder management

Analytical skills

Verbal and written communication

Process improvement

Education

Bachelor's degree in Business/Accounting/Science/Engineering

Tools

Microsoft Excel

Job description

Johnson Matthey is seeking a Regional Customer Service Manager to lead a multi-site team across Devon, Smithfield and beyond. You will partner with Sales, Operations and Finance to manage orders, shipments and customer demand while improving regional service levels.

The role requires SAP proficiency, strong stakeholder management and a Bachelor’s degree in a related discipline. A hybrid work model and comprehensive benefits are provided.