Regional Customer Service Leader — SAP & Operations

Matthey; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

401K Match

Employer Contribution

20 days annual PTO

Life and Disability Insurance

Health Insurance

Voluntary Benefits

Wellbeing Programs and Incentives

Tuition Assistance

Parental Leave

Job summary

Johnson Matthey in the US and Mexico seeks a Regional Customer Service Manager to lead a multi-site team, optimize orders, shipments, and service levels across a manufacturing supply chain.

You will collaborate with Sales, Operations and Finance to manage demand, orders and shipments, drive SAP-based process improvements, and monitor OTIF and demand trends. The role supports Order to Cash compliance and customer account activities, offering a path to leadership in a global metals company.

Qualifications

• Experience leading customer service teams within a manufacturing or supply chain environment.
• Proficiency in SAP and troubleshooting transactional issues.
• Strong stakeholder management across commercial and operational functions.
• Excellent analytical, organizational, verbal and written communication skills.
• Bachelor’s degree in Business, Accounting, Science, Engineering or related discipline preferred; Spanish language skills are advantageous.

Responsibilities

• Lead, coach, and develop regional CSR teams across multiple sites.
• Collaborate with Sales, Operations, Finance and Supply Chain to manage demand, orders and shipments.
• Manage customer service processes in SAP and drive continuous improvements.
• Monitor demand changes and schedule volatility; report performance to stakeholders.
• Explain OTIF, expedited freight, and demand trends to management.
• Support Order to Cash compliance and export, financial reporting, and customer accounts.

Skills

Leadership

Customer service

Stakeholder management

Analytical skills

Process improvement

Education

Bachelor's degree in Business, Accounting, Science, Engineering or related discipline

Spanish language skills advantageous

Tools

SAP

Job description

Johnson Matthey in the US and Mexico seeks a Regional Customer Service Manager to lead a multi-site team, optimize orders, shipments, and service levels across a manufacturing supply chain.

You will collaborate with Sales, Operations and Finance to manage demand, orders and shipments, drive SAP-based process improvements, and monitor OTIF and demand trends. The role supports Order to Cash compliance and customer account activities, offering a path to leadership in a global metals company.