Regional CS Leader - Hybrid Manufacturing & Supply Chain

Johnson Matthey Inc.; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Retirement Savings 401K Match + extra

20 days PTO

Life and Disability Insurance

Health Insurance (Medical, Dental, Rx

Voluntary Benefits

Wellbeing Programs and Incentives

Tuition Assistance

Parental Leave

Job summary

Johnson Matthey is seeking a Regional Customer Service Manager to lead a multi-site team across the Devon, PA; Smithfield, PA; and Queretaro, Mexico regions. The role partners with Sales, Operations, Finance and Supply Chain to manage demand, orders and shipments within SAP, driving improved service levels and process improvements.

The candidate will optimize OTIF, monitor demand trends, and ensure Order to Cash compliance while supporting export and financial reporting activities.

Qualifications

• Bachelor's degree in a related discipline preferred.
• Experience leading customer service teams in manufacturing or supply chain.
• Proficiency in SAP and ability to troubleshoot transactional issues.
• Strong stakeholder management and relationship-building across functions.
• Excellent analytical, organizational, verbal and written communication.
• Spanish language skills are advantageous.

Responsibilities

• Lead, coach and develop a regional customer service team across multiple sites to deliver high-quality support and service.
• Collaborate with Sales, Operations, Finance and Supply Chain teams to manage customer demand, orders and shipment activities.
• Manage customer service processes within SAP, resolve transactional issues and support continuous process improvements.
• Monitor and communicate demand changes, schedule volatility and service performance to key stakeholders.
• Report and explain performance metrics including OTIF, expedited freight and demand trends.
• Support Order to Cash compliance requirements and contribute to export, financial reporting and customer account activities.

Skills

Leadership

SAP proficiency

Stakeholder management

Analytical skills

Communication skills

Process improvement

Spanish language (advantageous)

Education

Bachelor's degree in Business, Accounting, Science, Engineering or related discipline

Tools

SAP

Job description

Johnson Matthey is seeking a Regional Customer Service Manager to lead a multi-site team across the Devon, PA; Smithfield, PA; and Queretaro, Mexico regions. The role partners with Sales, Operations, Finance and Supply Chain to manage demand, orders and shipments within SAP, driving improved service levels and process improvements.

The candidate will optimize OTIF, monitor demand trends, and ensure Order to Cash compliance while supporting export and financial reporting activities.