Regional Customer Service Manager

Johnson Matthey; Pennsylvania; Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

401K match

Health, life and disability insurance

PTO and retirement plans

Wellbeing programs

Job summary

Johnson Matthey is seeking a Regional Customer Service Manager to lead a multi-site team across Devon, Smithfield and beyond. You will partner with Sales, Operations and Finance to manage orders, shipments and customer demand while improving regional service levels.

The role requires SAP proficiency, strong stakeholder management and a Bachelor’s degree in a related discipline. A hybrid work model and comprehensive benefits are provided.

Qualifications

• Experience leading customer service teams in manufacturing or supply chain.
• SAP proficiency with ability to troubleshoot transactional issues.
• Strong stakeholder management across commercial and operations.
• Excellent analytical and communication skills.
• Bachelor’s degree preferred; Spanish language skills are advantageous.

Responsibilities

• Lead, coach and develop regional customer service teams across sites.
• Collaborate with Sales, Operations, Finance and Supply Chain on demand and orders.
• Manage customer service processes within SAP and drive improvements.
• Monitor demand changes, schedule volatility and service performance.
• Report OTIF, freight costs and demand trends to leadership.

Skills

Leadership

SAP

Stakeholder management

Analytical skills

Verbal and written communication

Process improvement

Education

Bachelor's degree in Business/Accounting/Science/Engineering

Tools

Microsoft Excel

Job description

## Regional Customer Service ManagerBewerbenlocations: Devon, PA - US: Pottstown, PA - US: Taylor, MI - US: Smithfield, PA - US: Queretaro - MXtime type: Vollzeitposted on: Heute ausgeschriebenjob requisition id: R-015179**Regional Customer Service Manager****Location:**Devon, PA / Smithfield, PA / Queretaro, MexicoAt Johnson Matthey, your work will matter. As a Regional Customer Service Manager, you’ll join a world leader in platinum group metals with over 200 years of history. Using advanced metals chemistry, you’ll help tackle the world’s biggest challenges - cutting emissions, powering modern life and supporting life‐saving technologies - by applying, refining and recycling metals that matter for a healthier, more sustainable, circular future.The role:As a Regional Customer Service Manager, you will help drive our goals by:* Leading, coaching and developing a regional customer service team across multiple sites to deliver high quality support and service.* Collaborating with Sales, Operations, Finance and Supply Chain teams to manage customer demand, orders and shipment activities.* Managing customer service processes within SAP, resolving transactional issues and supporting continuous process improvements.* Monitoring and communicating demand changes, schedule volatility and service performance to key stakeholders.* Reporting and explaining performance metrics including OTIF, expedited freight and demand trends.* Supporting Order to Cash compliance requirements and contributing to export, financial reporting and customer account activities.Key skills that will help you succeed in this role:* Experience leading customer service teams within a manufacturing or supply chain environment.* Proficiency in SAP, with the ability to troubleshoot transactional and process-related issues.* Strong stakeholder management and relationship-building skills across commercial and operational functions.* Excellent analytical, organizational, verbal and written communication skills.* Demonstrated success improving processes and driving operational performance.* Bachelor’s degree in Business, Accounting, Science, Engineering or a related discipline preferred; Spanish language skills are advantageous.Even if you only match some of the skills, we’d love to hear from you to discuss further!What we offer:We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We also support hybrid and flexible working and offer comprehensive employee benefits, including health, life, disability and retirement plans that support our employees’ financial and physical wellbeing, such as:* Retirement Savings (401K Match, plus an additional Employer Contribution)* 20 days annual PTO (varies for shift-based roles)* Life and Disability Insurance* Health Insurance (Medical, Prescription, Dental and Vision)* Voluntary Benefits* Wellbeing Programs and Incentives* Tuition Assistance* Parental LeaveReady to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.To submit your application, please click the "Apply" button online.All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice.Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.**If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday** (myworkday.com)We are committed to ensuring our recruitment process is inclusive and accessible to all. If you need support with your application email [e-mail] further information on diversity, inclusion and belonging at JM click here to find out more.Are you passionate about sustainable technology solutions, transforming energy, and reducing carbon emissions? At Johnson Matthey, our world-changing careers empower talented individuals to collaborate on impactful projects aimed at decarbonising modern life. Join us in catalysing the net-zero transition for a cleaner, brighter future.