Regional Customer Service Associate

IST Management; San Francisco (CA); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid Time Off

Bonus Incentives

Job summary

IST Management is looking for a Regional Customer Service Associate to provide outstanding support in corporate and legal offices in San Francisco. Responsibilities include reception duties, maintaining hospitality standards, processing mail, and fulfilling requests from the copy center. Ideal candidates will have a background in hospitality or customer service.

This full-time position offers a competitive hourly wage of $23.00 to $25.00, as well as benefits including medical, dental, and paid time off. Candidates should possess good communication skills and a professional demeanor.

Qualifications

• Previous experience in customer service or hospitality is preferred.
• Must possess excellent verbal and written communication skills.
• Capable of lifting up to 55 pounds.

Responsibilities

• Answer calls, forward voicemails, and greet guests.
• Maintain common areas and reset conference rooms after meetings.
• Process incoming and outgoing mail/packages.
• Fulfill scan/print requests as directed.
• Adhere to business procedure guidelines.

Skills

Customer Service

Hospitality

Communication Skills

Keyboarding

Windows Environment PC Skills

Education

High school diploma or equivalent (GED)

Job description

Overview

IST Management is seeking a Regional Customer Service Associate to join our team at IST Management Services! The Regional Customer Service Associate will be responsible for providing customer service in both corporate and legal offices in San Francisco. Ideal candidates will have prior experience in hospitality or customer service, are willing to train, possess a level of professionalism and are ready to grow in their office services career!

Benefits

Medical, Dental, Vision, STD, LTD, Life, 401K, Paid Time Off, and Bonus Incentives!

Hourly Compensation

$23.00 - $25.00 per hour

Schedule

Monday-Friday and hours based on assignment.

Responsibilities

• Reception – answering calls, forwarding voice-mails, greeting guests, validating parking, etc.
• Hospitality – ensuring site common areas are well‑stocked and maintained, checking conference rooms and resetting after meetings, etc.
• Mail Room – processing incoming and outgoing mail/packages.
• Copy Center – fulfilling scan/print requests according to the instructions provided.
• Maintaining the highest levels of customer care while demonstrating a friendly and cooperative attitude.
• Consistently adhering to business procedure guidelines.
• Perform other tasks as assigned.

Qualifications

• High school diploma or equivalent (GED).
• Customer Service / Hospitality / Retail background preferred.
• Professional appearance and demeanor.
• Keyboarding and Windows environment PC skills.
• Excellent communication skills, both verbal and written.
• Ability to meet employer's attendance policy.
• Lifting up to 55 pounds.

Equal Employment Opportunity

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance.