Regional Office Services Associate

IST Management; Glendale (CA); On-site; USD 54,442,752 - 60,173,568; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

401k

Paid time off

7 paid holidays

Bonus incentives

Job summary

IST Management Services is seeking a Regional Office Services Associate in Glendale, CA to support West Los Angeles locations. You will manage mail, shipping/receiving, and customer service tasks across IST site locations, helping maintain efficient operations.

This full-time role offers a steady schedule with shifts 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM, no nights or weekends, and coverage across Glendale and West LA sites.

Qualifications

• Ideal candidates will have relevant experience in shipping and receiving, mail operations and customer service.
• Valid Driver's License required
• High school diploma or GED

Responsibilities

• Shipping and Receiving Services – Receive and send overnight packages
• Customer Service - Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Mail Operations - Sort incoming mail and handle according to established procedures
• Adhere to all safety procedures
• Take direction from the site manager and the assistant site manager
• Participate in cross-training
• Perform other tasks as assigned to uphold client and site needs

Skills

Shipping & receiving

Customer service

Multitasking

Communication

Teamwork

Education

High school diploma or GED

Tools

Windows

MS Office

Job description

Overview

We are seeking a Regional Office Services Associate to join our team at IST Management Services in the Glendale, CA general area and to support West Los Angeles locations! Ideal candidates will have relevant experience in shipping and receiving, mail operations, customer service, and a desire to grow their professional career in business services. We are committed to both excellence for our clients and upward mobility for our employees.

Hourly Compensation: $19.00-$21.00/hour

Schedule: Full time Monday-Friday, hours will depend on assigned site location, no more than one location per day. Shifts include 8:00 AM – 5:00 PM and 9:00 AM - 6:00 PM. No nights or weekends! Coverage includes IST site locations in the Glendale CA and west Los Angeles areas.

Benefits: Medical, Dental, Vision, STD, LTD, Life, 401k, accrued weekly PTO, 7 paid holidays and bonus incentives

About Us

In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list! You can check out istmanagement.com for more info on us!

Responsibilities

The Regional Office Services Associate will be responsible for receiving, processing and delivering mail and packages in addition to other administrative support services as needed.

• Shipping and Receiving Services – Receive and send overnight packages
• Customer Service - Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Mail Operations - Sort incoming mail and handle according to established procedures
• Adhere to all safety procedures
• Take direction from the site manager and the assistant site manager
• Participate in cross-training
• Perform other tasks as assigned to uphold client and site needs

Qualifications

Ideal candidates will have relevant experience in shipping and receiving, mail operations and customer service.

• Valid Driver's License required
• Prior mail or shipping/receiving experience is a plus
• High school diploma or GED
• Professional appearance and demeanor; excellent verbal and written communication skills
• Keyboarding and Windows environment PC skills
• Ability to effectively work individually or in a team environment; ability to multi-task effectively
• Ability to meet employer's attendance policy
• Ability to lift up to 55lbs

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [e-mail].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.