Regional Cryogenic Tech Support Lead

Nikkiso Clean Energy & Industrial Gases; Tomball (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading provider in industrial gases is seeking a Regional Technical Support Engineer to ensure product reliability and support the North American service teams. The role involves advanced troubleshooting, leading root cause investigations, and addressing customer concerns, requiring a strong background in mechanical engineering and over 10 years of experience. This position impacts operational excellence and customer confidence in critical cryogenic equipment, ideal for a senior technical professional.

Qualifications

• 10+ years of experience in industrial manufacturing or service environments.
• Proven experience supporting precision rotating and reciprocating equipment.
• Experience with cryogenic processes and systems.

Responsibilities

• Provide high-level troubleshooting support across North America for complex equipment.
• Address customer technical concerns and performance issues.
• Lead root cause analysis investigations for product quality failures.

Skills

Advanced troubleshooting

Technical acumen in rotating equipment

Problem-solving skills

Customer focus

Strong communication skills

Education

Bachelor’s degree in Mechanical Engineering

Job description

A leading provider in industrial gases is seeking a Regional Technical Support Engineer to ensure product reliability and support the North American service teams. The role involves advanced troubleshooting, leading root cause investigations, and addressing customer concerns, requiring a strong background in mechanical engineering and over 10 years of experience. This position impacts operational excellence and customer confidence in critical cryogenic equipment, ideal for a senior technical professional.