Regional Community Manager

Virtuos; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Flexible work

Impact on industry

Paid time off

Medical insurance

Dental insurance

Vision insurance

Gym discounts

Team sponsorships

Life insurance

Disability insurance

Employee resources

Job summary

Virtuos, Pipeworks Studios, seeks a Guild Manager to drive knowledge sharing and collaboration across a global network of studios. You will foster learning, publish best practices, and support a culture of continuous improvement within our game development ecosystem.

You will work with diverse experts, coordinate learning materials, and help scale processes across departments, studios and partners in a hybrid/remote setup in the United States.

Qualifications

• Proficiency in English, both written and spoken.
• 6–8 years in training, communication or community roles.
• Strong interpersonal and facilitation abilities.
• Excellent writing and communication skills.
• Detail-oriented with solid organizational skills.
• Project management experience is a plus.
• Background in art, engineering or design is beneficial.

Responsibilities

• Gather, analyze, prioritize, and communicate information on tools, pipelines, processes and methodologies.
• Collaborate with internal experts and external vendors to create learning materials and case studies.
• Plan, organize and facilitate internal cross-department meetings.
• Capture and share knowledge via videos, meeting minutes and materials.
• Develop innovative communication methods to maximize knowledge usage.
• Communicate successes and community activities through meetings and intranet.
• Collect and evaluate feedback to continuously improve activities.

Skills

Proficiency in English

Interpersonal skills

Facilitation

Communication

Writing

Attention to detail

Project management

Education

Art, engineering or design background

Job description

PLAY, GROW and WIN

To be a part of Virtuos means to be a creator.

At Virtuos, we harness the latest technologies to make games better and more immersive than ever before. That is why we pride ourselves in constantly pushing the boundaries of possibility since our founding in 2004.

Virtuosi is a team of experts – people who have come together to share their mutual passion for making and playing games. People with the same enthusiasm for exploring new ideas and the constant drive to excel in their field. People who believe in earning success through dedication.

At Virtuos, we are at the forefront of gaming, creating exciting new experiences daily. Join us to Play, Grow and Win - together.

ABOUT THE POSITION

Guild is an innovative and visionary initiative within Virtuos, designed to harness the collective expertise of experts from diverse divisions, studios, and disciplines. Together, we engage in comprehensive analysis, anticipate future trends, and proactively mitigate potential risks. We believe in the power of collaboration and knowledge sharing, recognizing that the exchange of experiences and insights is essential for continuous improvement. By fostering a culture of innovation, we generate fresh ideas and synchronize best practices, enabling us to continuously elevate our game development process. Through the active exchange of industry updates and the cultivation of a dynamic network, Guild empowers us to stay at the forefront of the gaming industry, driving success and pushing boundaries.

We are seeking passionate individuals who are eager to join our Guild Manager team and play a vital role in fostering a culture of knowledge sharing within our organization. As a Guild Manager, you will have the unique opportunity to collaborate with experts from diverse backgrounds and disciplines, ensuring that valuable insights and best practices are shared across our global network. By facilitating the exchange of experiences, industry updates, and innovative ideas, you will directly contribute to our collective mission of making games better, together. Join us and be a catalyst for growth, collaboration, and continuous learning in the exciting world of game development.

À propos du poste

Guild est une initiative innovante et visionnaire au sein de Virtuos, conçue pour exploiter l'expertise collective de spécialistes issus de divisions, studios et disciplines variés. Ensemble, nous menons des analyses approfondies, anticipons les tendances futures et atténuons proactivement les risques potentiels. Nous croyons au pouvoir de la collaboration et du partage des connaissances, reconnaissant que l'échange d'expériences et de points de vue est essentiel à l'amélioration continue. En favorisant une culture d'innovation, nous générons de nouvelles idées et synchronisons les meilleures pratiques, ce qui nous permet d'élever continuellement notre processus de développement de jeux. Grâce à l'échange actif des évolutions du secteur et au développement d'un réseau dynamique, Guild nous permet de rester à la pointe de l'industrie du jeu vidéo, en stimulant le succès et en repoussant les limites.

Nous recherchons des personnes passionnées, désireuses de rejoindre notre équipe de Guild Managers [RN1] et de jouer un rôle essentiel dans la promotion d'une culture de partage des connaissances au sein de notre organisation. En tant que Guild Manager, vous aurez l'opportunité unique de collaborer avec des experts d'horizons et de disciplines variés, en veillant à ce que des retours d'expérience précieux et les meilleures pratiques soient partagés à travers [RN2] notre réseau mondial. En facilitant l'échange d'expériences, d'actualités du secteur et d'idées innovantes, vous contribuerez directement à notre mission collective : améliorer les jeux, ensemble. Rejoignez-nous et devenez un catalyseur de croissance, de collaboration et d'apprentissage continu dans le monde passionnant du développement de jeux.

[RN1] I propose: rejoindre notre équipe de responsables de communauté (Guild Managers)

[RN2] I proposse: au sein

Responsibilities

• Gather, analyze, prioritize, and communicate information on best tools, pipelines, processes, and methodologies to relevant internal stakeholders;
• Collaborate with internal experts, CTG Writer Team, and external vendors to create learning materials, best practice articles, case studies, etc., ensuring the efficient dissemination of useful information and knowledge across the organization;
• Plan, organize, and facilitate internal meetings across departments and studios to encourage mutual sharing and learning;
• Ensure the capture, sharing, and visibility of existing knowledge and information through video recordings, meeting minutes, and shared materials from community events;
• Develop efficient and innovative communication methods to maximize the utilization of shared knowledge by target audiences;
• Communicate success stories and community activities through meetings, newsletters, intranet, etc;
• Collect and evaluate feedback on knowledge sharing activities to continuously enhance them.

Rôle et responsabilités

• Collecter, analyser, prioriser et diffuser les informations sur les meilleurs outils, pipelines, processus et méthodologies aux parties prenantes internes concernées ;
• Collaborer avec les experts internes, l'équipe de rédacteurs CTG et des prestataires externes pour créer des supports pédagogiques, des articles de bonnes pratiques, des études de cas, etc., garantissant une diffusion efficace des informations et connaissances utiles au sein de l'organisation ;
• Planifier, organiser et animer des réunions internes entre les différents départements et studios afin d'encourager le partage mutuel et l'apprentissage ;
• Assurer la capture, le partage et la visibilité des connaissances et informations existantes via des enregistrements vidéo, des comptes rendus de réunion et des supports partagés issus des événements de la communauté ;
• Développer des méthodes de communication efficaces et innovantes afin de maximiser l'utilisation des connaissances partagées par les publics cibles ;
• Communiquer les réussites et les activités communautaires à travers des réunions, newsletters, l'intranet, etc. ;
• Recueillir et évaluer les retours sur les activités de partage des connaissances afin de les améliorer continuellement.

Qualifications

• Passion for games;
• Proficiency in both written and spoken English;
• Minimum of 6-8 years of experience in the training/communication/community field;
• Demonstrated commitment to excellence and a continuous improvement mindset, always seeking to enhance their skills and knowledge in the training/communication/community field;
• Exceptional interpersonal, facilitation, writing, and communication skills;
• Meticulous attention to detail, with a focus on timely follow-up and strong organizational skills;
• Experience in Project Management is a plus;
• Educational background in art, engineering, or design is nice to have.

This position offers a combination of base salary and performance-based variable compensation, base range would be CAD 90k - 115k per annum.

• Passion pour les jeux vidéo ;
• Maîtrise de l'anglais, à l'écrit comme à l'oral ;
• Minimum de 6 à 8 ans d'expérience dans le domaine de la formation, de la communication ou de la gestion de communautés ;
• Engagement démontré envers l'excellence et un état d'esprit d'amélioration continue, cherchant toujours à développer ses compétences et connaissances dans ce domaine ;
• Compétences exceptionnelles en relations interpersonnelles, animation, rédaction et communication ;
• Grande rigueur et sens du détail , avec un accent sur le suivi ponctuel et de solides compétences organisationnelles ;
• Une expérience en gestion de projet est un plus ;
• Une formation en art, ingénierie ou design est un atout appréciable.

Ce poste offre une combinaison d’un salaire de base et d’une rémunération variable liée à la performance. La fourchette du salaire de base se situe entre 90 000 $ CA et 115 000 $ CA par année.

• A flexible work environment (Hybrid/Remote)
• Opportunity to have an impact on one of the biggest industries in the world
• Generous paid time off
• Medical, dental, and vision
• Gym discounts & team sponsorships
• Life & disability insurance
• Employee assistance & resource group

People matter. Diverse opinions and experiences matter. At Virtuos, our talented teams are the cornerstone of our success, and we recognize that fostering and advocating for inclusivity is at the center of what we do best - we make games better, together. Virtuos is proud to be an equal opportunity employer that embraces diversity of thought, expression, culture, and backgrounds.

Pipeworks Studios, a part of Virtuos since 2025, is one of the most established development houses focused on AAA co-development, full-development, live operations, and IP creation across all platforms. Our track record speaks for itself: Pipeworks is renowned for being a trusted developer working with leading publishers, first parties, and biggest IPs in gaming.

With a talented team located across the United States, Pipeworks is headquartered in our beautiful studio in the heart of Eugene, Oregon, boasting the distinction of being the largest game developer in the state.