Regional Communications Manager

Quest Diagnostics; Irving (TX); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Quest Diagnostics is seeking a Regional Communications Manager for its Southwest Region in Irving, TX. This hybrid position demands a strategic communicator responsible for developing regional communication strategies that support business priorities. The ideal candidate will have 6+ years of experience in internal communications, excellent MS Office skills, and a Bachelor's degree in Communications, Journalism, or Marketing. Responsibilities include executing communications programs, partnering with leadership, and designing audience-specific messages.

Qualifications

• 6+ years of experience planning and executing internal communications, particularly during periods of extensive change.
• Experience working in large organizations with large numbers of front-line, non-exempt employees is highly preferred.
• Previous experience supporting M&A activity preferred.

Responsibilities

• Serve as day-to-day communications partner to the Regional President and Southwest senior leadership team.
• Develop and execute visibility framework for the President and relevant leadership.
• Partner with leaders and HR on a cultural change strategy.
• Design a communications approach that meets diverse audience needs.
• Maintain relationships with leaders, employees, Corporate Communications, and HR.

Skills

Excellent MS Office Skills

Exceptional written and verbal communications

Effective interpersonal skills

Education

Bachelor’s Degree in Communications, Journalism or Marketing

Tools

Quest Management Systems (QMS)

Job description

Job Description

The Regional Communications Manager for the Southwest Region will be accountable for planning and executing a regional communication strategy surrounding business priorities such as: 1) a cultural change associated with taking performance higher, driving continuous improvement and optimizing the Region’s service delivery model, 2) increased two-way interactive dialogue between leaders and employees at all levels, and 3) cross-functional communications and alignment among teams and departments. The position is hybrid and will require 3 days on site at Quest's Irving, TX site.

Responsibilities

• Serve as day-to-day communications partner to the Regional President and Southwest senior leadership team.
• Develop and executive visibility framework for the President and relevant leadership in support of the broader, company message.
• Partner with senior leaders and middle management to develop and execute an interactive communications strategy for the Region.
• Execute and measure annual, quarterly and monthly communications programs that drive engagement of the company’s diverse, multi-shift employee base.
• Partner with leaders and Human Resources on a cultural change strategy as noted above.
• Develop key messages based on business priorities (top-down) and develop mechanisms to seek feedback from front-line employees (bottom-up and across departments).
• Design a communications approach that is one voice of the Region yet can be customized to meet the needs of individual audience groups such as varying employee levels, departments, geographies, etc.
• Deploy and publish strategic messages in an approach that integrates the following media, including but not limited to: social media, email, in person, tele-conference, town-halls, newsletters, and other written materials.
• The individual in this role will maintain strong relationships with leaders, employees, Corporate Communications and Human Resources to execute a strategy that leverages corporate messaging, materials and best practices, Human Resources goals and principles, while meeting the unique needs of the regional business.
• The individual in this role will use Quest Management Systems (QMS) tools and resources at a proficient level.

Qualifications

Required Work Experience

• 6+ years of experience planning and executing internal communications, particularly during periods of extensive change.

Preferred Experience

• Experience working in large organizations with large numbers of front-line, non-exempt employees is highly preferred.
• Previous experience supporting M&A activity preferred.

Skills

Excellent MS Office Skills, especially PowerPoint, exceptional written and verbal communications, effective interpersonal skills.

Education

Bachelor’s Degree, Communications, Journalism or Marketing.

Equal Opportunity Employer Statement

Quest Diagnostics honors our service members and encourages veterans to apply. Quest is an equal opportunity employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.