Regional Collector Associate - REMOTE

Ryder System, Inc.; Washington (District of Columbia); Hybrid; USD 50,000 - 61,000; Full time

Job summary

Ryder System, Inc. is seeking a Regional Collections Associate to manage a regional portfolio of accounts. You will minimize DRO and delinquency while coordinating with Operations, Rental and Sales leadership to protect financial interests and optimize collections strategies.

The role requires strong communication, problem-solving, and documentation skills, with a focus on maintaining customer relationships and reducing bad debt across the portfolio.

Qualifications

• H.S. diploma/GED required.
• Associate's degree preferred in business, accounting, financial or related field.
• Bachelor's degree preferred in business, accounting, financial or related field.
• One year or more in commercial collections required.
• Two years or more in accounting/financial with the H.S. Diploma required.
• 0 to One year in accounting/financial with the Associate's/Bachelor's degree required.
• Demonstrated knowledge of commercial collections process intermediate required.
• MS Office Suite intermediate required.

Responsibilities

• Contacts customers to solicit payment, negotiate cessation of services, obtain information on deductions and billing issues, and determine contract defaults.
• Analyze disputes and deductions to facilitate resolution of amounts due to Ryder due to wrong rates, days, miles, subs, damages, fees, insurance, licensing, taxes, PO, etc.
• Provide regular updates on receivables to Finance, Operations, Sales, and Rental leadership.
• Participates in projects, committees or focus groups related to enhancements in Collections, AR, Customer Service, and Billing.
• Develop documentation and user manuals as directed.
• Work with customers and all levels of management to mitigate losses and improve receivables metrics.
• Analyze all available financial/credit/operational data to plan and execute collections strategies.
• Performs other duties as assigned

Skills

Independent work

Problem solving

Verbal & written communication

Relationship building

Flexible

Multi-tasking

Technical aptitude

Collections knowledge

MS Office

Quality-minded

Decision quality

Approachability

Composure

Creativity

Customer relationships

Thoroughness

Commercial collections process

Investigative skills

Education

High School diploma/GED

Associate's degree preferred in business, accounting, financial or related field

Bachelor's degree preferred in business, accounting, financial or related field

Tools

MS Office Suite

Job description

Job Description

Summary

The Regional Collections Associate will be responsible for managing all collection activities associated with a portfolio of accounts assigned regionally. The Regional Collections Associate will maintain communications with all customers within that portfolio and is responsible for maximizing financial results through lowering Ryder's DRO (Days Revenue Outstanding), lowering the percentage of the portfolio over 30 days delinquent, and minimizing Ryder's bad debt expense. The Regional Collections Specialist will analyze and monitor the assigned portfolio and protect Ryder's financial interests through the decision to cease providing services, forbidding rental services, terminating fueling services, legally defaulting delinquent customers and assertive terms enforcement. The Regional Collections Associate will work closely with Ryder Operations Leadership, Rental Leadership, and the Sales Team to coordinate actions, identify and appropriately assign customer billing disputes, and participate in Conference Calls and meetings with Ryder Senior leadership.

Essential Functions

• Contacts customers to solicit payment from customers, negotiate cessation of services, obtain information on customer deductions and billing issues, re mediate customer payment terms, and determines contract defaults.
• Uses information gathered from customer to analyze disputes and deductions to facilitate resolution of amounts due to Ryder due to wrong rates, days, miles, subs, damages, fees, insurance, licensing, taxes, purchase orders, repair orders, fee mark-up, special instructions etc. As appropriate, identify root cause and work to close loop with upstream partners.
• Provide Ryder's Finance organization, Operations leadership, Sales leadership, and Rental leadership regular updates on receivables through the use of conference calls, direct contact, bad debt expense forecasting, dispute information in order to manage the negative impact to the organization of bad receivables.
• Participates in projects, committees or focus groups related to enhancements in Collections, Accounts Receivable, Customer Service, and Billing.

Additional Responsibilities

• Develop documentation and user manuals as directed.
• Work with customers and all levels of operational/sales management to mitigate losses, improve receivables metrics (DRO/Bad Debt/dollars past due) and save customer relationships.
• Analyze all available financial/credit/operational data to effectively plan and execute collections strategies.
• Performs other duties as assigned

Skills and Abilities

• Ability to work independently and as a member of a team
• Demonstrates problem solving skills
• Strong verbal and written communication skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Possesses strong technical aptitude
• Requires full use and application of relevant principles, theories, concepts and techniques
• Functional/Technical skills
• Demonstrates a high commitment to quality
• Must have decision quality, approachability, composure and creativity
• Ability to build strong customer relationships
• Highly thorough and dependable
• Detailed oriented with excellent follow-up practices
• Demonstrated knowledge of commercial collections process intermediate required
• MS Office Suite intermediate required

Qualifications

• H.S. diploma/GED required
• Associate's degree preferred in business, accounting, financial or related field
• Bachelor's degree preferred in business, accounting, financial or related field
• One (1) year or more in commercial collections required
• Two (2) years or more in accounting/financial with the H.S. Diploma required
• 0 to One (1) year in accounting/financial with the Associate's/Bachelor's degree required
• Demonstrated knowledge of commercial collections process intermediate required
• MS Office Suite intermediate required

Job Category: Credit & Collections

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Salaried

Minimum Pay Range:

55,000.00

Maximum Pay Range:

55,000.00

Benefits Information

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] .