Regional Clinic Operations Manager

Westside Children's Therapy; Mokena (IL); On-site; USD 67,000 - 92,000; Full time

Job summary

Westside Children's Therapy in Mokena, IL is seeking a Regional Clinic Operations Manager to oversee day-to-day operations across multiple local clinics and supervise Care Service Coordinators. You will partner with clinical leadership to drive operational excellence while traveling within the region.

The role requires strong leadership, KPI analysis, budget and staffing oversight, and the ability to coordinate across sites to ensure safety, quality, and a positive family experience.

Qualifications

• High school diploma or equivalent; bachelor preferred.
• Minimum of 5 years of office management experience in a clinical setting.
• Experience analyzing and reporting on KPIs.
• Reliable transportation required for regional travel.
• Proficient in Google Workspace, ERP, CRM and related tools.

Responsibilities

• Oversee day-to-day operations across multiple clinics.
• Supervise and mentor Care Service Coordinators.
• Monitor regional KPIs and drive improvements.
• Manage clinic budgets and staffing decisions.
• Travel within region to support clinics.
• Lead regional projects and facility management.

Skills

Leadership

Multi-site Ops

Data analysis

Communication

Problem solving

Escalation management

Relationship building

Vendor management

Facility operations

Travel readiness

Education

High school diploma

Bachelor degree preferred

Tools

Google Workspace

ERP systems

CRM platforms

Microsoft Office

Job description

Job DetailsJob Location: Headquarters - Mokena, IL 60448Position Type: Full TimeEducation Level: High SchoolSalary Range: $67,000.00 - $92,000.00 Salary/yearTravel Percentage: Local - 100 percent local travelJob Shift: Full Time: 80 hours per pay periodJob Category: ManagementPosition Summary:

The Regional Clinic Operations Manager oversees day-to-day clinic operations across multiple clinics within an assigned region ensuring consistent quality, high-performing teams, and efficient workflows. The Regional Clinic Operations Manager provides direct supervision and mentorship to Care Service Coordinators, and partners closely with clinical leadership to promote operational success and organizational alignment across all assigned locations. This role serves as a flexible resource for the organization, traveling within the region to support clinics

Essential Functions

• Provide strategic oversight of day-to-day operations across the Carol Stream, Elmhurst, Glen Ellyn, Lombard, Schaumburg East and West, and Wheaton North and South clinics, ensuring consistent execution, quality standards, and operational continuity.
• Hold ultimate accountability for the performance, development, and training outcomes of Care Service Coordinators, including direct supervision, coaching, and leadership development.
• Monitor and evaluate regional operational KPIs, using data to identify trends, mitigate risks, and drive continuous improvement across all clinics.
• Maintain accountability for clinic budget planning, resource allocation, and cross-clinic staffing decisions that support operational stability.
• Oversee and resolve complex operational or family-related issues escalated beyond the clinic level, ensuring timely, effective follow-through.
• Serve as the accountable authority for incident response, ensuring concerns are elevated appropriately and addressed with the required urgency.
• Lead and own regional special projects, process improvements, and initiatives that enhance operational excellence and standardization.
• Serve as the accountable lead for facility management coordination, including vendor relationships, maintenance needs, and emergent facility issues.
• Conduct oversight audits to ensure compliance with safety, accessibility, and regulatory expectations, holding clinics accountable for correcting deficiencies.
• Build and sustain strategic community relationships to strengthen the organization’s reputation and visibility.
• Direct and support site-specific and regional cultural, engagement, and marketing initiatives to promote alignment and team cohesion.
• Ensure clinics maintain full facility readiness, adequate materials, and a high-quality experience for families and staff, intervening when standards are not met.
• Maintain regular on-site presence through daily travel across assigned clinics to ensure operational success, visibility, and alignment.

QualificationsWork Sample Presentation:

• Present a problem, solution, a training, a handouts that you created to fix the problem

Required Education, Experience and Credentials:

• High school diploma or equivalent / Bachelor Degree preferred
• Minimum of 5 years of office management experience in a clinical setting
• Experience analyzing and reporting on key performance indicators (KPIs)
• Reliable transportation required for travel to clinics within the assigned region
• Proficient in Google Workspace (Microsoft Office), ERP systems, CRM platforms, and other relevant technology tools.

Knowledge, Skills and Abilities:

• Proven experience managing multi-site operations with accountability for performance outcomes.
• Strong leadership capability with demonstrated success in coaching, developing, and supervising frontline staff.
• Proven ability to collaborate with clinical leadership and a strong understanding of essential clinical functions across disciplines.
• Ability to analyze operational data, identify trends, and execute improvement strategies across multiple locations.
• Expertise in facility operations, compliance standards, and vendor management.
• Excellent communication, problem-solving, and escalation-management skills, with the ability to navigate complex family or operational concerns.

Personal Attributes:

• Proactive Problem Solver: Anticipates issues, takes initiative, and drives solutions without waiting for direction.
• Accountability: Owns outcomes, follows through consistently, and holds others to high standards.
• Adaptable and Resilient: Navigates change, shifting priorities, and unexpected challenges with steadiness.
• Strong Communicator: Communicates clearly, professionally, and with confidence across all levels.
• Relationship Builder: Builds trust, fosters collaboration, and maintains positive connections with staff, families, and community partners.

Work Environment & Physical Demands

• Prolonged periods of sitting, frequent computer use, and participating in phone calls and meetings.
• Frequent walking, bending, and crouching.
• Occasional lifting of light to moderate materials, up to 15 pounds unassisted.

Travel Requirements

100% travel within the assigned region

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.