Regional Client Success Team Manager

Mytech Partners; New Brighton (MN); On-site; USD 115,000 - 160,000; Full time

Benefits offered by this job

12 days accrued vacation

Sick time

Volunteer time

Medical, Dental, and Vision insurance

Company paid Life, STD, and LTD

Professional Development Plan

401k with company match

Profit Sharing

Job summary

Mytech Partners is seeking a Regional Client Success Team Manager to lead the team responsible for maintaining thriving client relationships—conducting quarterly business reviews, shaping technology roadmaps, and growing the relationship after the sale. This leadership role reports to the VP of Sales and involves multi-market oversight.

The position may be based in New Brighton, MN; Denver, CO; or San Antonio, TX with regular travel to all four markets to maintain strong relationships and ensure

Qualifications

• 5+ years of experience in account management, customer success, or a consultative technical sales role in IT services or a similar B2B tech environment.
• Experience coaching or leading a team, not just managing your own book.
• Experience running structured quarterly business reviews and technology roadmap discussions with multiple client levels.

Responsibilities

• Lead and coach a team of Client Success reps responsible for ongoing client relationships after the initial sale.
• Own the region's quarterly business reviews and technology roadmap cadence with current accounts.
• Drive growth within existing accounts through project work, consulting engagements, and expanding managed services.
• Own account retention across the region and monitor performance across locations to prevent underperformance.
• Build and scale a growing team of technical account specialists as needed.
• Collaborate with General Managers and coordinate with Outside Sales and Sales Support teams.

Skills

Account management

Team leadership

Client relationship management

Strategic planning

Job description

Regional Client Success Team Manager

Department: Sales

Employment Type: Full Time

Location: New Brighton, MN

Compensation: $115,000 - $160,000 / year

Description

Mytech Partners is adding a Regional Client Success Team Manager to lead the team responsible for keeping our existing clients thriving - quarterly business reviews, technology roadmaps, and growing the relationship after the sale. This is a newly created regional leadership role reporting directly to our VP of Sales.

This position may be based in New Brighton, MN; Denver, CO; or San Antonio, TX and serves as a key leadership role with responsibility for supporting and overseeing operations across all four markets. The successful candidate will provide strategic direction, drive consistency in processes and programs, and partner closely with local leadership teams to ensure alignment with organizational goals. Due to the multi-market scope of this role, regular travel to all four markets is required to maintain strong business relationships, support operational needs, and ensure effective execution of initiatives across locations.

Mytech Partners is a managed IT services provider founded in 2000, serving organizations across regulated industries including healthcare, legal, manufacturing, and professional services. We design, implement, and manage the technology that keeps our clients' businesses running, across four markets: Denver, CO; Minneapolis-St. Paul, MN; San Antonio, TX; and Long Beach, CA.

“We take on the technical complexity and alphabet soup of IT, turning it into secure, predictable technology that actually supports your goals.”

We invest in the people who work here as much as we invest in the clients we serve: real training and continuing education support, genuine paths for internal advancement, and a culture built around celebrating wins together. We've been named a Top Workplace and recognized as a Best Workplace by the Star Tribune, the Denver Business Journal, and other publications going back to 2013.

Key Responsibilities

• Lead and coach a team of Client Success reps who own the ongoing relationship with our existing clients after the initial sale.
• Own your region's quarterly business review and technology roadmap cadence, making sure every active account has a current plan.
• Drive growth within existing accounts: project work, consulting engagements, and expanding managed services agreements.
• Own account retention across your region, watching performance branch by branch so one struggling location never hides inside a good regional number.
• Build out a still-growing team of technical account specialists as that function expands.
• Partner closely with the General Manager in each of your markets, and coordinate hand-offs with our Outside Sales and Sales Support teams.
• Travel Requirement: Regular travel to all four markets is required. This role maintains an active presence across locations and requires flexibility to travel routinely in support of employees, leadership, and operational needs.

Skills, Knowledge and Expertise

• 5+ years of experience in account management, customer success, or a consultative technical sales role, ideally in IT services or another B2B technical environment.
• Experience leading or coaching a team, not just carrying your own book of accounts.
• Comfortable running a structured quarterly business review and technology roadmap process with clients at multiple levels, from IT staff to executives.
• A growth mindset - you see every existing client as a relationship to deepen, not just maintain.

Benefits

Mytech offers a comprehensive benefits package which includes:

• 12 days of accrued vacation in your first year
• 6 days Sick time
• 8 hours of volunteer time
• Medical, Dental, and Vision insurance (employee portion fully paid)
• Company paid Life, STD, and LTD
• Professional Development Plan
• 401k with company match
• Profit Sharing