Regional Sales Support Team Manager

Mytech Partners; New Brighton (MN); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Company-paid Life, STD, LTD

401k with company match

Profit Sharing

Job summary

Mytech Partners in New Brighton, MN is seeking a Regional Sales Support Team Manager to lead a regional team and oversee service requests, deal registrations, and vendor programs. This newly created leadership role reports to the VP of Sales.

The company serves regulated industries and maintains locations across four markets. Expect travel to all regions with a focus on optimizing client service, quoting, and order processing.

Qualifications

• 3+ years of experience in operations, customer service, or sales support leadership in IT/services.
• Experience leading a team in a fast-moving, transactional, service-level-driven environment.
• Familiarity with vendor deal registration programs and procurement processes is a plus.
• Strong organizational skills and ability to hold a team to measurable service standards.

Responsibilities

• Lead and coach a team of Account Coordinators and Guest Experience Coordinators across region.
• Own service-level performance for client requests and ticket response times across every branch in the region.
• Oversee deal registration accuracy and turnaround time and support accurate quoting and order processing on product sales.
• Partner closely with the General Manager in each market, and coordinate with Outside Sales and Client Success on shared client hand-offs.
• Travel regularly to all markets to support employees, leadership, and operational needs.

Skills

Team leadership

Operations / service delivery

Sales support experience

Vendor deal registration familiarity

Job description

Regional Sales Support Team Manager

Department: Sales

Employment Type: Full Time

Location: New Brighton, MN

Compensation: $80,000 - $95,000 / year

Description

Mytech Partners is adding a Regional Sales Support Team Manager to lead the team that keeps our sales engine running smoothly behind the scenes - service requests, deal registrations, and vendor programs. This is a newly created regional leadership role reporting directly to our VP of Sales.

Mytech Partners is a managed IT services provider founded in 2000, serving organizations across regulated industries including healthcare, legal, manufacturing, and professional services. We design, implement, and manage the technology that keeps our clients' businesses running, across four markets: Denver, CO; Minneapolis-St. Paul, MN; San Antonio, TX; and Long Beach, CA.

“We take on the technical complexity and alphabet soup of IT, turning it into secure, predictable technology that actually supports your goals.”

We invest in the people who work here as much as we invest in the clients we serve: real training and continuing education support, genuine paths for internal advancement, and a culture built around celebrating wins together. We've been named a Top Workplace and recognized as a Best Workplace by the Star Tribune, the Denver Business Journal, and other publications going back to 2013.

Key Responsibilities

• Lead and coach a team of Account Coordinators and Guest Experience Coordinators across your region.
• Own service-level performance for client requests and ticket response times across every branch in your region.
• Oversee deal registration accuracy and turnaround time and support accurate quoting and order processing on product sales.
• Partner closely with the General Manager in each of your markets, and coordinate with our Outside Sales and Client Success teams on shared client hand-offs.
• Travel Requirement: Regular travel to all four markets is required. This role maintains an active presence across locations and requires flexibility to travel routinely in support of employees, leadership, and operational needs.

Skills, Knowledge and Expertise

• 3+ years of experience in operations, customer service, or sales support leadership, ideally in IT services, distribution, or another vendor-relationship-driven industry.
• Experience leading a team in a fast-moving, transactional, service-level-driven environment.
• Familiarity with vendor deal registration programs and procurement processes is a plus.
• Strong organizational skills and comfort holding a team accountable to clear, measurable service standards.

Benefits

Mytech offers a comprehensive benefits package which includes:

• 12 days of accrued vacation in your first year
• 6 days Sick time
• 8 hours of volunteer time
• Medical, Dental, and Vision insurance (employee portion fully paid)
• Company paid Life, STD, and LTD
• Professional Development Plan
• 401k with company match
• Profit Sharing