Regional Client Lead, North America

smartlyio; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Five weeks PTO

Holiday benefits

Healthcare packages

401K + equity grants

Wellness reimbursement

Volunteer time off

Job summary

Smartly in the United States is seeking a motivated US Client Lead to elevate day-to-day operations and deepen relationships with our largest global customers. You will manage key regional strategic accounts, act as a trusted advisor, and drive innovative solutions at the cutting edge of digital marketing.

The role focuses on building trust-based customer relationships, aligning objectives with partners, and expanding Smartly’s solutions.

Qualifications

• 8–12 years in ad-tech/mar-tech industries, with a proven track record of growing strategic accounts.
• Able to lead, organize, and orchestrate a key account team.
• Driven by sales, account expansion, and helping customers achieve targets.
• Open to travel.
• Ability to engage confidently with C-level decision-makers.

Responsibilities

• Build relationships with senior stakeholders across all relevant parts of the customer organization.
• Lead Joint Business Plans focused on customer priorities with Smartly solutions.
• Lead strategic planning with customer decision makers, platform and partners.
• Coordinate cross-functional work globally to drive alignment and remove bottlenecks.
• Own account plans and initiatives with the account management team.
• Coordinate high-level execution with clear goals and global alignment.
• Create feedback and escalation channels within the account to ensure progress.
• Ensure product roadmap alignment and interaction with customers.
• Own revenue forecasting and target setting for the account.
• Manage pipeline and opportunities based on customer outcomes.
• Close opportunities through strategic account planning and commercial focus.

Skills

Client leadership

Account management

Sales

Cross-functional collaboration

C-level communication

Strategic thinking

Willingness to travel

Job description

WHO WE ARE

At Smartly, we are an AI-powered advertising technology company that transforms advertising experiences for brands & their consumers

We unify the platform world with a comprehensive, multi-channel, full-funnel solution that produces, personalizes and powers intelligent creative

Our creative and media solutions empower our customers to achieve efficient growth, better command of their budgets, and richer intelligence for lasting global success.

We are looking for an accomplished and highly motivated operations and digital expert to help us grow and expand our relationships with our largest global customers.

Are you motivated by building strategic partnerships with our customers? Do you get a kick out of expanding our solutions and services with our biggest global customers? Do you enjoy creating and executing across teams? Smartly is at the forefront of a seismic shift in the way marketers communicate with consumers and prospects, redefining the customer journey experience as they engage with brands. This position focuses specifically on our largest global customers.

THE ROLE

We are growing fast and our customer relationships are moving to the next level.

We are redesigning how we support and work with our largest customers. We are looking for an US Client Lead who will be key in driving day to day operational excellence across our key customer base. As an US Client Lead at Smartly, you will put your consultative instincts to use and unleash your drive for accelerating existing business growth. You will be managing key Regional Strategic Accounts to offer innovative solutions at the cutting edge of the digital marketing industry.

You will build and manage trust-based customer relationships with large advertisers while understanding customer needs and delivering value-based solutions to them. We are highly focused on the idea of putting Customers First. The more you focus on helping your customers succeed, the more successful you will be. You will become a "trusted advisor" and create win-win outcomes that benefit both Smartly and our clients.

RESPONSIBILITIES

• Build relationships with senior stakeholders and across all relevant parts of customer
• Build Joint Business Plans to focus efforts on the customers highest priorities anchored to Smartly solutions
• Lead strategic planning together with customer decision makers, platform and other partners
• Work cross functionally within Smartly - globally - to drive alignment, progress, identify bottlenecks and remove overlapping efforts by engaging with various teams and stakeholders
• Together with the account management team, own the account plan and plans for key customer initiatives
• Coordinate execution on a high level by setting clear goals and priorities, ensuring global alignment and knowledge transfer, and making sure key relationships are owned by the best people
• Create multiple feedback and escalation channels within the account to ensure steady progress and flow of feedback
• Ensure product roadmap alignment and product team interaction with customers
• Build relationships and align objectives with the customer partners (ad agency, creative or data partners etc.)
• Own revenue forecasting and target setting for the account
• Own pipeline and opportunity management based on customer outcomes
• Have a hunger to close opportunities, make progress quickly with strategic account planning and be incentivised by commercial success

THE PERSON

• We are looking for an ambitious, proactive curious and experienced client lead. They will be highly organised, able to work independently on projects where needed but also enjoy working within a team that has a strong, collaborative working ethos.
• At 8-12 years in ad-tech/mar-tech industries, with a proven track record of growing strategic accounts preferred;
• Are naturally inclined to lead, organise, and orchestrate a key account team
• Are driven by sales, account expansion, and helping your customers achieve their business targets and marketing goals
• Open to travel
• Can grow revenue and be held to a number
• Have excellent people skills and the ability to create connections and engage confidently with a variety of audiences, including C-level decision-makers
• Have a strong desire to learn about the product in order to effectively sell up to VP / Director or down to end-users as needed
• Have the ability to collaborate closely with internal cross-functional teams (sales, product, marketing, engineering, etc.) record of meeting and exceeding quota on a consistent basis
• Nice to have experience running regional multi-national businesses

What We Offer You...

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
• Generous healthcare packages & mental health benefits
• 401K plus matching & equity grants for all new Smartlies
• Wellness benefit & learning reimbursement opportunities
• Volunteer time off days & company donation matching opportunities
• And so much more...

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