Regional Client Lead, North America

Smartly; Chicago (IL); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Five weeks PTO + 11 holidays

Healthcare packages

401K with matching & equity

Wellness & learning reimbursements

Volunteer time off & donation matching

Job summary

Smartly is seeking an US Client Lead to manage day-to-day operations for our largest global customers from Chicago. You will drive strategic account growth, build trusted advisor relationships, and coordinate across Sales, Product, Marketing, and Engineering to deliver value-driven solutions.

You will lead joint business plans, forecast revenue, and manage pipelines with a focus on scalable growth across regional strategic accounts. Travel is expected as needed.

Qualifications

• 8-12 years in ad-tech/mar-tech industries with proven growth of strategic accounts.
• Ability to lead, organize, and orchestrate a key account team.
• Driven by sales, account expansion, and helping customers achieve targets.
• Open to travel and able to engage with C-level decision-makers.
• Collaborate with internal cross-functional teams (sales, product, marketing, engineering).

Responsibilities

• Build relationships with senior stakeholders across all relevant parts of the customer organization.
• Create Joint Business Plans focused on top priorities aligned to Smartly solutions.
• Lead strategic planning with customer decision makers and partners.
• Coordinate with global Smartly teams to drive alignment and remove bottlenecks.
• Own account plans and initiatives with the account management team.
• Set priorities and ensure global alignment and knowledge transfer.
• Establish feedback channels for steady progress and escalation.
• Ensure product roadmap alignment and product team collaboration with customers.
• Align objectives with customer partners (ad agencies, data partners, etc.).
• Own revenue forecasting and target setting for the account.
• Manage pipeline and opportunities based on customer outcomes.
• Close opportunities and progress with strategic account planning.

Skills

Client leadership

Strategic account mgmt

Cross-functional collab

Sales growth

Relationship building

C-level communication

Travel flexibility

Job description

WHO WE ARE

At Smartly, we are an AI-powered advertising technology company that transforms advertising experiences for brands & their consumers

WHO WE ARE

At Smartly, we are an AI-powered advertising technology company that transforms advertising experiences for brands & their consumers

We unify the platform world with a comprehensive, multi-channel, full-funnel solution that produces, personalizes and powers intelligent creative

Our creative and media solutions empower our customers to achieve efficient growth, better command of their budgets, and richer intelligence for lasting global success.

We are looking for an accomplished and highly motivated operations and digital expert to help us grow and expand our relationships with our largest global customers

Are you motivated by building strategic partnerships with our customers? Do you get a kick out of expanding our solutions and services with our biggest global customers? Do you enjoy creating and executing across teams? Smartly is at the forefront of a seismic shift in the way marketers communicate with consumers and prospects, redefining the customer journey experience as they engage with brands. This position focuses specifically on our largest global customers

THE ROLE

We are growing fast and our customer relationships are moving to the next level

We are redesigning how we support and work with our largest customers. We are looking for an US Client Lead who will be key in driving day to day operational excellence across our key customer base. As an US Client Lead at Smartly, you will put your consultative instincts to use and unleash your drive for accelerating existing business growth. You will be managing key Regional Strategic Accounts to offer innovative solutions at the cutting edge of the digital marketing industry

You will build and manage trust-based customer relationships with large advertisers while understanding customer needs and delivering value-based solutions to them. We are highly focused on the idea of putting Customers First. The more you focus on helping your customers succeed, the more successful you will be. You will become a "trusted advisor" and create win-win outcomes that benefit both Smartly and our clients

RESPONSIBILITIES

• Build relationships with senior stakeholders and across all relevant parts of customer
• Build Joint Business Plans to focus efforts on the customers highest priorities anchored to Smartly solutions
• Lead strategic planning together with customer decision makers, platform and other partners
• Work cross functionally within Smartly - globally - to drive alignment, progress, identify bottlenecks and remove overlapping efforts by engaging with various teams and stakeholders
• Together with the account management team, own the account plan and plans for key customer initiatives
• Coordinate execution on a high level by setting clear goals and priorities, ensuring global alignment and knowledge transfer, and making sure key relationships are owned by the best people
• Create multiple feedback and escalation channels within the account to ensure steady progress and flow of feedback
• Ensure product roadmap alignment and product team interaction with customers
• Build relationships and align objectives with the customer partners (ad agency, creative or data partners etc.)
• Own revenue forecasting and target setting for the account
• Own pipeline and opportunity management based on customer outcomes
• Have a hunger to close opportunities, make progress quickly with strategic account planning and be incentivised by commercial success

THE PERSON

We are looking for an ambitious, proactive curious and experienced client lead. They will be highly organised, able to work independently on projects where needed but also enjoy working within a team that has a strong, collaborative working ethos

• At 8-12 years in ad-tech/mar-tech industries, with a proven track record of growing strategic accounts preferred;
• Are naturally inclined to lead, organise, and orchestrate a key account team
• Are driven by sales, account expansion, and helping your customers achieve their business targets and marketing goals
• Open to travel
• Can grow revenue and be held to a number
• Have excellent people skills and the ability to create connections and engage confidently with a variety of audiences, including C-level decision-makers
• Have a strong desire to learn about the product in order to effectively sell up to VP / Director or down to end-users as needed
• Have the ability to collaborate closely with internal cross-functional teams (sales, product, marketing, engineering, etc.) record of meeting and exceeding quota on a consistent basis
• Nice to have experience running regional multi-national businesses

What We Offer You...

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
• Generous healthcare packages & mental health benefits
• 401K plus matching & equity grants for all new Smartlies
• Wellness benefit & learning reimbursement opportunities
• Volunteer time off days & company donation matching opportunities
• And so much more…

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it

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