Regional Client Experience Leader

H&R Block, Inc.; Morehead (KY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience.

Lead Tax Professionals and Client Service Professionals, coach teams, and align priorities for client outcomes and business performance. You will own office readiness, staffing, facilities, compliance, and day-to-day operations while driving revenue and performance across locations.

Qualifications

• Bachelor’s degree or equivalent experience.
• Proven leadership of multi-unit teams with accountability for performance.
• Strong client-focused mindset and ability to deliver consultative client experiences.
• Demonstrated ability to drive operations and financial results across locations.

Responsibilities

• Oversee 4–6 retail offices ensuring consistent client experience across locations.
• Coach and develop Tax Professionals and Client Service Professionals.
• Lead staffing, facilities, compliance, and day-to-day operations across offices.
• Monitor performance metrics and drive revenue growth and client retention.

Skills

Leadership

Client-centric mindset

Communication

Problem-solving

Data interpretation

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience.

Lead Tax Professionals and Client Service Professionals, coach teams, and align priorities for client outcomes and business performance. You will own office readiness, staffing, facilities, compliance, and day-to-day operations while driving revenue and performance across locations.