Regional Client Experience Leader

H&R Block, Inc.; Minden (LA); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader to oversee a portfolio of 4–6 retail offices and ensure a consistent, high-quality client experience across locations.

You will set expectations for service, execution, and performance while coaching Tax Professionals and Client Service Professionals. You will own office readiness, staffing, facilities, and day-to-day operations, balancing strategic oversight with hands-on leadership to drive revenue, growth, and client satisfaction across the

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years work experience leading teams in a multi-unit environment.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes and ways of working.
• Ability to exercise independent judgment and prioritize competing demands across multiple locations.
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance.
• Strong communication and problem-solving skills, including handling client escalations and complex issues.
• Ability to interpret data, identify trends, and translate insights into action.
• Ability to travel frequently in-day, with minimal overnight travel, between assigned offices.

Responsibilities

• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution.
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent.
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.

Skills

Leadership

Client-centric mindset

Communication skills

Data interpretation

Travel readiness

Scheduling flexibility

Change management

Independent judgment

Multi-location operations

Problem solving

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader to oversee a portfolio of 4–6 retail offices and ensure a consistent, high-quality client experience across locations.

You will set expectations for service, execution, and performance while coaching Tax Professionals and Client Service Professionals. You will own office readiness, staffing, facilities, and day-to-day operations, balancing strategic oversight with hands-on leadership to drive revenue, growth, and client satisfaction across the