Regional Client Experience Leader

H&R Block, Inc.; Dunwoody (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to guide 4–6 retail offices, ensuring a premier client experience and consistent operations across locations. You will coach Tax Professionals and Client Service Professionals while aligning staffing, facilities, and day-to-day execution to drive results.

You’ll own office readiness, staff development, and performance, traveling between offices to maintain in-person leadership and deliver business outcomes.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit retail/service environments.
• Strong client-centric mindset with consultative experience.
• Proven ability to drive business and financial results across locations.
• Experience with change management and cross-location coordination.

Responsibilities

• Deliver consistent consultative client experiences across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals.
• Own office readiness, staffing, facilities, compliance, and daily operations.
• Monitor performance metrics and drive business results across offices.

Skills

Leadership

Coaching

Client-centric

Communication

Problem-solving

Data analysis

Multi-location

Change management

Travel readiness

Team development

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to guide 4–6 retail offices, ensuring a premier client experience and consistent operations across locations. You will coach Tax Professionals and Client Service Professionals while aligning staffing, facilities, and day-to-day execution to drive results.

You’ll own office readiness, staff development, and performance, traveling between offices to maintain in-person leadership and deliver business outcomes.