Regional Client Care Manager

American Red Cross; Raleigh (NC); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401K with match

Paid time off

Paid holidays

Paid family leave

Employee assistance

Disability insurance

Service awards

Job summary

American Red Cross is seeking a Regional Client Care Manager to lead a volunteer‑led team delivering disaster services and direct support to families locally and nationally. You will ensure the workforce understands national policies and delivers programs consistently, with deployments at least once yearly.

The role requires managing communities, coordinating with internal partners, and expanding disaster readiness.

Qualifications

• Bachelor's degree or equivalent combination of education and related experience.
• Minimum 5 years of experience building, mobilizing, leading, and developing volunteer teams for social services programs.
• Willingness to travel; valid driver's license and clean driving record.

Responsibilities

• Empower a diverse volunteer team responsible for disaster cycle services throughout the assigned area.
• Lead and implement disaster cycle services activities within the region or specific functional areas.
• Develop disaster leadership volunteers and partner volunteers to meet readiness, response, and recovery needs.

Skills

Coaching/mentoring

Interpersonal skills

Written communication

MS Office

After-hours flexibility

Education

Bachelor's degree

Tools

Power BI

Job description

Job Description:

Joining the American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Job Overview

As a Regional Client Care Manager, you will be leading efforts to build and maintain a volunteer‑led team that provides comfort, care and direct assistance to families following a disaster both locally and nationally. This position will become the region's point of reference to ensure the region's Client Care workforce has good working knowledge of national policies, standards, procedures, and guidance to execute the Client Care suite of programs and services (disaster casework, disaster disability integration, disaster health services, disaster mental health, and disaster spiritual care, as well as those to execute local response to fires and other incidents in a consistent and equitable fashion.

Join us in meeting the needs of continuous disaster response! Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year. Deployments contribute to skill building, career development and exposure to different types of disasters. Allowances may be provided for personal circumstances and local response activity. Employees must meet all training and physical capacity requirements for deployment. This role is not eligible for relocation assistance.

Key Responsibilities

• Empower Volunteers: Lead and support a diverse volunteer team responsible for the implementation of volunteer‑led disaster cycle services programming throughout the assigned geographic area, or functional activities throughout the region.
• Lead the Program: Implement either disaster cycle services activities within the assigned geographic area or specific functional activities within the region.
• Mission Capacity Building: Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically. Cultivate and develop Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities as part of their work in disaster readiness, preparedness, response, and recovery. Lead and empower a diverse team of volunteers.
• Engage Community: Lead and coordinate efforts in the assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies.
• Manage in a Matrix: Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers.
• Know Your Communities: Act as the Red Cross disaster subject matter expert within the assigned geographic area to maximize Red Cross presence and community engagement and mobilization.
• Ready to Respond: Initiate and coordinate disaster relief operations in the assigned geographic area, or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations.

Minimum Qualifications

• Education: Bachelor's degree required, or equivalent combination of education and related experience required.
• Experience: Minimum 5 years of experience of related experience with building, mobilizing, leading, and developing volunteer teams to execute a social services program or service.
• Travel: Travel may be required. A current valid driver's license and good driving record is required.

Required Skills and Abilities

• Demonstrated ability to coach/mentor to accomplish work through team leaders.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated analytical and decision‑making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.
• Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Ability to work outside of regular duty hours including nights and weekends.

Residency Requirements

• Chapter‑based positions: Geographic Community Disaster employees are expected to work daily in their assigned geographic area to engage and mobilize communities and support volunteers.
• Regional positions: Regional leadership and functional employees are expected to work daily within their region's geographic area to provide leadership and functional support, engage and mobilize communities, and support volunteers.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

Preferred Qualifications

• Advanced proficiency in Microsoft Office Suite, volunteer management platforms, and Power BI.
• Experience designing and delivering training programs.
• Strong public speaking and presentation skills.
• Experience collaborating with diverse stakeholders and community partners.
• Background in social work, human services, emergency management, or disaster response.
• Proven organizational and leadership abilities.
• Experience with casework and client service delivery.

Benefits

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Equal Opportunity Employer

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

To view the EEOC Summary of Rights, click here: Summary of Rights.