Disaster Program Manager

American Red Cross; Lubbock (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401K with 6% match

Paid Family Leave

15 days PTO

Job summary

The American Red Cross is seeking a Community Disaster Program Manager in Lubbock, Texas. In this role, you will lead volunteer efforts, coordinate community disaster readiness, and ensure effective disaster response operations.

With a Bachelor's degree and at least 5 years of experience managing volunteers, you’ll thrive in this impactful position, which offers competitive compensation and benefits, including health plans and PTO.

Qualifications

• Minimum 5 years of experience managing and leading volunteer teams.
• Excellent verbal and written communication skills.
• Experience in social services program execution.

Responsibilities

• Lead and support a diverse volunteer team for disaster services.
• Coordinate community engagement and readiness for disasters.
• Develop disaster volunteers for community resilience.

Skills

Interpersonal skills

Analytical skills

Communication skills

Leadership

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description

Joining the American Red Cross is like nothing else – it is as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

As a Community Disaster Program Manager, you will ensure effective collaboration with Volunteer Services; identify, mobilize, and engage partners in all communities in the assigned geographic area; and determine current readiness resources, facilities, supplies, local vendors, and strategies for addressing gaps. You will work with volunteers to ensure that the communities you serve are ready to respond to disasters.

Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year. Deployments contribute to skill building, career development and exposure to different types of disasters. Allowances may be provided for personal circumstances and local response activity. Employees must meet all training and physical capacity requirements for deployment.

This position is not eligible for relocation assistance.

Key Responsibilities

Empower Volunteers: Lead and support a diverse volunteer team responsible for the implementation of volunteer‑led disaster cycle services programming throughout the assigned geographic area, or functional activities throughout the region. Functional activities include mass care, response, community preparedness, recovery, planning, and readiness.

Lead the Program: Implement either disaster cycle services activities within the assigned geographic area, or specific functional activities within the region.

Mission Capacity Building: Develop and support disaster volunteers who are the primary workforce and representative of the communities they serve, both culturally and linguistically. Cultivate and develop Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities as part of their work in disaster readiness, preparedness, response, and recovery.

Engage Community: Lead and coordinate efforts in the assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies.

Manage in a Matrix: Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers.

Know Your Communities: Act as the Red Cross disaster subject‑matter expert within the assigned geographic area, to maximize Red Cross presence and community engagement and mobilization. Prospect and partner with organizations and leaders supporting frontline communities and community resiliency before, during and after disasters.

Ready to Respond: Initiate and coordinate disaster relief operations in the assigned geographic area, or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations. Diverse Community: Identify, build trust in, and increase access to disaster services in diverse, historically underserved communities. Build relationships and partnerships with trusted and diverse organizations within assigned priority communities to extend the reach and trust of the Red Cross.

Minimum Qualifications

• Education: Bachelor's degree required, or equivalent combination of education and related experience required.
• Experience: Minimum 5 years of related experience with building, mobilizing, leading, and developing volunteer teams to execute a social services program or service.
• A valid driver’s license and a clean MVR.

Required Skills and Abilities

• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated analytical and decision‑making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.
• Proven record of accomplishment of collaboration with diverse groups and individuals representative of all demographics of the community, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management.
• Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Ability to work outside of regular duty hours, including nights and weekends.

Residency Requirements

• Chapter‑based positions: Geographic Community Disaster employees are expected to work daily in their assigned geographic area to engage and mobilize communities and support volunteers.
• Regional positions: Regional leadership and functional employees are expected to work daily within their region’s geographic area to provide leadership and functional support, engage and mobilize communities, and support volunteers.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment will consist of moderate noise (i.e., business office with computers, phones, and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

Preferred Qualifications

• Must have volunteer management experience.
• Must be able to work independently.
• Must be a people person.
• Community minded.
• Good at relationship building.
• Someone who has been active in the community.
• Must be organized.

Benefits for You

As a mission‑based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

To view the EEOC Summary of Rights, Summary of Rights.