Regional Business Process Specialist, Technical Development - Employee Health & Benefits

Marsh; Maryville (TN); Hybrid; USD 75,000 - 139,000; Full time

Benefits offered by this job

Hybrid work

Tuition reimbursement and professional

Stock purchase opportunities

Generous time off

Job summary

Marsh McLennan Agency in Maryville, TN, seeks a Regional Business Process Specialist, Technical Development - Employee Health & Benefits to support standardization, quality by design, and regional training programs. You will maintain documented processes, update course materials, coordinate local workgroups, deliver regional technical training, and track completion.

Collaboration across Operations, Talent Development, and agency management equips you to drive adoption of apps and services.

Qualifications

• Bachelor's degree in business or related field or minimum of 5 years EHB experience.
• Strong SME in agency management systems, compliance, and service delivery processes.
• Excellent instructional and presentation skills for diverse audiences.
• Ability to translate standardized training materials into engaging, role-specific delivery.

Responsibilities

• Maintain documented processes and the technical development program; update materials.
• Coordinate local line of business technical workgroups to develop hands-on content.
• Deliver regional technical training programs and track completion.
• Collaborate with Operations, Talent Development, and local managers to drive adoption of tools and services.

Skills

Agency management systems

Compliance

Service delivery processes

Instructional skills

Presentation skills

Communication to diverse audiences

Education

Bachelor's degree in business or related field

Minimum 5 years of Employee Health & Benefits experience

Tools

Applied Epic

Learning management systems (LMS)

Job description

Company:
Marsh McLennan Agency

Regional Business Process Specialist, Technical Development - Employee Health & Benefits

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Business Process Specialist at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Business Process Specialist on the Operations team, you'll support the broader regional goals of standardization, quality by design, colleague success, outcome-focused execution, and continuous improvement to enable foundational and future role readiness for client-facing service colleagues.

Responsible for maintaining documented processes and the technical development program by ensuring course materials are updated and evolve to meet regional needs. This includes coordinating the local line of business technical workgroups to develop hands-on content and implementation support, delivering regional technical training programs, and tracking training completion.

Working closely with regional Operations, Business Process, Talent Development, and local line of business managers, the position provides assigned local line of business and agency management system subject matter expertise and support, and facilitates the adoption of line of business applications, tools, and services across the region.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Bachelor's degree in business or related field required, or minimum of 5 years of Employee Health & Benefits experience, including systems, compliance, and various client sizes
• Strong subject matter expertise in agency management systems, compliance, and service delivery processes
• Excellent instructional and presentation skills with the ability to communicate complex technical concepts to diverse audiences
• Ability to translate standardized training materials into engaging, role-specific delivery for varied learning styles and experience levels

These additional qualifications are a plus, but not required to apply:

• Experience with Applied Epic, learning management systems (LMS) and digital training platforms

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check out our website or flip through our recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMAUMW
#LI-Hybrid
#MMAEHB

The applicable base salary range for this role is $74,600 to $139,100.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.