Client Service Manager, Employee Health & Benefits

ООО «ХАГЕМАЕР ГРУПП»; Saddle Brook (NJ); Híbrido; USD 65 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work

Generous time off

Tuition reimbursement and professional

Charitable contribution match programs

Stock purchase opportunities

Resumo da oferta

Marsh McLennan Agency (MMA) seeks a Client Service Manager in Employee Health & Benefits. You will maintain relationships, collaborate with sales and carriers, and support enrollment meetings to meet client needs. The role is 70% internal and 30% client-facing.

You will drive wellness initiatives, ensure compliance, and participate in continuing education to keep licenses current. A Life & Health license is required, with strong communication skills and MS Office proficiency.

Qualificações

• Life and Health License is required.

Responsabilidades

• Maintain and expand client relationships within the Employee Health & Benefits team.
• Collaborate with sales, carriers and clients to establish and renew benefit plans.
• Conduct employee open enrollment meetings and wellness options.
• Handle day-to-day service tasks to meet client needs.
• Participate in strategy meetings and present to decision makers.
• Coordinate marketing processes for new and renewal group business.

Conhecimentos

Client service

Relationship building

Communication

Presentation skills

Time management

Organization

Formação académica

Bachelor's Degree in Risk Management

Insurance designations

Ferramentas

Microsoft Office

Agency management systems

Web browser software

Descrição da oferta de emprego

Client Service Manager, Employee Health & Benefits

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Service Manager within our Employee Health & Benefits team here at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MRSH).

A day in the life:

As an Client Service Manager within the Employee Health & Benefits team, you'll utilize your exceptional client servicing skills to maintain and expand client relationships. You will collaborate with the sales team, carriers and the client to establish and renew benefit plans to meet the client's needs.

You will also perform varied service functions such as employee open enrollment meetings, wellness options and other day-to-day service to ensure the client's needs and expectations are met.

This job is approximately 70% internal and 30% client interfacing, including frequent client discussions, participation in strategy meetings and making presentations to decision makers and employees.

In addition, this role includes coordination and active participation in the advancement of Wellness drivers for assigned clients as well as other clients as requested. All Client Service Managers are expected to participate in continuing education to maintain their licenses, stay current with all regulations and enhance insurance knowledge.

Our future colleague:

We'd love to meet you if your professional track record includes the following:

• Active Life and Health license
• Building and maintaining strong relationships with colleagues and clients
• Strong knowledge of plan designs from varied carriers in the marketplace
• Managing accounts through the calendar year life cycle
• Assisting clients with federal and state law compliance and interpreting contractual language
• Coordinating and completing the marketing process for new and renewal group business, including compiling census data, benefit plans, soliciting quotes, monitoring requests, corresponding with carriers, and preparing renewal proposals and presentations.
• Preparing employee communications as well as organizing and conducting enrollment meetings;
• Managing re-enrollment forms and reviewing contracts and summary plan descriptions;
• Meeting via conference calls or in person with the carriers and the client to stay on track and cover all aspects of implementation.

Requirements:

Life and Health License

Exceptional oral and written communication and relationship building skills

Strong analytical and problem-solving skills

Ability to conduct presentations and speak to diverse groups

High level of proficiency with Microsoft Office products, including Word, Excel and PowerPoint as well as agency management systems and web browser software

Exceptional time management and organization skillsand demonstrated ability to manage multiple priorities efficiently

These additional qualifications are a plus, but not required to apply:

Bachelor's Degree in Risk Management, Business Administration or other related fields

Insurance designations

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick: Instagram Facebook X LinkedIn

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers. #MMAEHB #LI-Hybrid

The applicable base salary range for this role is $64,700 to $120,400.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.