Business Process Specialist, Business Insurance, Private Client Services and Surety

Internationalinsuranceprofessionals; Raleigh (NC); Hybrid; USD 48,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Tuition reimbursement

401K savings

Stock purchase plan

Generous time off

Job summary

Marsh McLennan Agency is seeking a Business Process Specialist within the Operations team to support process optimization, maintain procedures, and coordinate training, onboarding and reporting. This role emphasizes data-driven improvements and cross-functional collaboration.

The ideal candidate has 3+ years of Property & Casualty insurance experience, a P&C license or plan to obtain within 90 days, and strong MS Office skills. A hybrid work model is offered with a competitive benefits package.

Qualifications

• Minimum of three (3) years previous insurance agency/brokerage experience in Property & Casualty required
• Property & Casualty license or ability to obtain within 90 days
• Advanced knowledge of the agency operational procedures and the agency management system required
• Advanced in Microsoft Office: Word, PowerPoint, Excel required

Responsibilities

• Support the Regional Operations Team in keeping things running smoothly, including helping with operational initiatives, maintaining procedures, supporting vendor and outsourcing coordination, and assisting with training, task management, onboarding, monitoring, and reporting
• Communicate workflows, track compliance through metrics and Smartsheet, support continuous improvement, and help with special projects tied to training, system functionality, and strategic operations
• Assist with gathering research and data for projects and provide support to system enhancements and process improvements

Skills

P&C insurance

MS Office proficient

Vendor coordination

Education

Associate or Bachelor's degree

Tools

Agency management system

Smartsheet

Job description

Marsh McLennan Agency

Business Process Specialist - Business Insurance, Private Client Services and Surety

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Business Process Specialist at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Business Process Specialist on the Operations team, you'll be supporting the Regional Operations Team in keeping things running smoothly; including helping with operational initiatives, maintaining procedures, supporting vendor and outsourcing coordination, and assisting with training, task management, onboarding, monitoring, and reporting. The role also works closely with the team to communicate workflows, track compliance through metrics and Smartsheet, support continuous improvement, manage Smartsheet updates, gather research and data for projects, and help with special projects tied to training, system functionality, and strategic operations.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Minimum of three (3) years previous insurance agency/brokerage experience in Property & Casualty required
• Property & Casualty license or ability to obtain within 90 days
• Advanced knowledge of the agency operational procedures and the agency management system required
• Advanced in Microsoft office: Word, PowerPoint, Excel required

These additional qualifications are a plus, but not required to apply:

• Associate or Bachelor's degree or industry equivalent preferred
• Experience in project management and knowledge of associated systems ideal

• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail]

#LI-Hybrid #MMAMID #MMABI

The applicable base salary range for this role is $48,400 to $90,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.