Regional Business Office Manager (Austin/Dallas)

Silverado; Irving (TX); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

401(k) matching

Health, Dental and Vision Insurance

Flexible Spending Account (FSA)

Paid time off

Tuition reimbursement and professional

Referral program

Pet Insurance

Auto and Home Insurance

Discount Programs

Job summary

Silverado Hospice is seeking a Regional Business Office Manager for Austin and Dallas to oversee administrative operations, HR compliance, billing, payroll, and site support across Addison, Fort Worth, and Austin areas. The role requires strong organizational and leadership skills, plus travel as needed.

The BOM will partner with administrators and billing teams to ensure accurate records, regulatory compliance, and efficient office operations.

Qualifications

• Experience in hospice, palliative care, or related healthcare fields preferred.
• Administrative background with a focus on HR, payroll, and regulatory compliance.
• Proven ability to maintain accurate personnel files and contracts.
• Strong ability to work cross-functionally with billing teams and operations.

Responsibilities

• Supervise administrative staff where applicable.
• Audit and maintain personnel files for completeness and accuracy.
• Manage contracts with facilities, physicians, agencies, and vendors.
• Process bi-weekly payroll for hospice offices.
• Ensure site OSHA compliance and emergency readiness.
• Enter invoices into Yardi for approval and payment.

Skills

Attention to detail

Organizational skills

HR compliance

Payroll experience

Communication skills

Travel flexibility

Tools

Yardi

Job description

Regional Business Office Manager (Austin/Dallas)

Join Silverado Hospice Dallas covering our Addison, Fort Worth, and Austin areas and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine’s Best Workplaces in Aging Services™. Since 1997, Silverado has been delivering exceptional care to individuals with neurodegenerative conditions and those facing life-limiting illnesses through our Hospice services. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.

We’re hiring a Business Office Manager (BOM) for our Austin and Dallas offices – a highly organized and detail-oriented professional who oversees administrative operations, HR compliance, billing, payroll, and site support. This role is essential to ensuring smooth day-to-day operations and supporting our mission of compassionate care. Must live in one of the two listed territories: Austin or Dallas, this is not a remote position.

Be a Difference-Maker with a Hospice Care Leader

You lead with professionalism, accuracy, and strong organizational skills. You thrive in a mission-driven environment and are passionate about supporting hospice operations through leadership and compliance excellence.

What You’ll Be Doing

• Supervise administrative staff where applicable
• Maintain and audit personnel files for completeness and accuracy
• Manage contracts with facilities, physicians, agencies, and vendors
• Process bi-weekly payroll for hospice office(s)
• Ensure site compliance with OSHA safety and emergency preparedness regulations
• Enter payable invoices into Yardi for approval and timely payment
• Participate in site leadership meetings and Quality Improvement initiatives
• Maintain accurate records and accounting of petty cash; process monthly into Yardi
• Maintain site organizational charts and rosters
• Ensure updated licenses and credentials for compliance with Silverado policy and CMS Conditions of Participation
• Assist with HR activities including onboarding, leave requests, workers’ compensation, recognition, coaching, and terminations
• Order office and associate supplies
• Partner with Administrator and billing team on billing oversight
• Ensure employee educational pathways are completed
• Respond to urgent or time-sensitive matters outside scheduled hours as needed
• Perform other related duties as assigned

This position will also assume Patient Care Coordinator (PCC) Duties only to sites where hospice census falls below the designated threshold, responsibilities include, serving as liaison between the Director of Patient Care Services and Patient Care Managers, managing IDG schedules and agendas, monitoring patient visit frequencies, ordering medical supplies, distributing triage reports, and performing other PCC-related duties until census supports staffing the PCC role as a separate full-time position.

Qualifications

• Must be able to travel once a month to other corporate site location (Austin/ Dallas)
• Administrative experience in hospice, palliative care, or related healthcare fields preferred
• Reliable transportation to consistently meet attendance and punctuality standards
• Valid driver’s license and good driving record required
• Strong planning, organizational, and decision-making skills
• Knowledge of regulatory and financial aspects of hospice programs
• Excellent verbal and written communication skills
• Sympathetic attitude toward hospice patients and families
• Comfortable working in environments with pets
• Fortune Magazine Best Workplace in Aging Services™
• Certified Great Place to Work®
• Strong internal mobility

Shift Schedule: Full Time, AM shift, Monday - Friday (8:00 AM - 5:00 PM)

Anticipated pay range

$75,000 - $85,000 USD

Silverado offers the following benefits to eligible employees:

• 401(k) matching
• Health, Dental and Vision Insurance
• Flexible Spending Account (FSA)
• Paid time off
• Tuition reimbursement and professional development assistance
• Referral program
• Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!

California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law.

Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable).

Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security

EOE/M/F/D/V