Regional Behavioral Health Technician

Neuronetics, Inc.; Reston (VA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical, dental, and vision coverage

Specialized TMS/esketamine training

Job summary

Greenbrook Mental Wellness Centers is seeking a Regional Patient-Centered Technician to support our Northern VA centers. The role involves delivering TMS and esketamine therapies in outpatient settings, with a focus on patient-centered care and accurate record-keeping.

The position is full-time, Monday–Friday with shifts between 7am–7pm, and requires travel across centers in the region. We offer specialized training and a comprehensive benefits package.

Qualifications

• Proficiency in Microsoft Office Suite and EHR systems.
• Experience with AdvancedMD and SalesForce preferred.
• Strong written and verbal communication skills required.

Responsibilities

• Provide comprehensive patient care: administer TMS and esketamine following clinical guidelines, monitor patient responses, record psychiatric scales, address discomfort.
• Maintain accurate EHR, manage patient scheduling, check-in/check-out, and financial procedures.
• Assist with insurance and billing processes as needed.
• Travel frequently to all centers in Northern Virginia to provide coverage.

Skills

Microsoft Office

EHR systems

Communication skills

Travel readiness

BLS certification

Education

Bachelor's Degree in Psychology / Social Work / Human Services

High School Diploma / Associate's Degree or equivalent

Tools

AdvancedMD

SalesForce

Job description

Transform Lives: Join Greenbrook Mental Wellness Centers as a Regional Patient-Centered Technician supporting our Northern VA region centers!

Greenbrook Mental Wellness Centers invites you to join our dedicated team. We're seeking a patient-focused technician to deliver life-changing TMS and esketamine therapies in our welcoming outpatient centers. This is a wonderful opportunity to grow your skills, receive specialized training, and truly connect with patients.

Full-time, Monday-Friday, 8-hour shifts will vary and are scheduled between 7am-7pm. This role requires consistent availability during those hours, though exact shift times may vary.

This is a regional floating position that provides essential coverage in our centers and travel to and between centers is required.

Why Greenbrook?

• Meaningful Impact: Directly contribute to improving the lives of patients through innovative treatments.
• Competitive Compensation: Competitive Pay starting at $22-24/hr. (starting compensation determined based on education and experience).
• Comprehensive Benefits: Enjoy a robust benefits package, including 401(k) with company match, generous paid time off, and comprehensive medical, dental, and vision coverage.
• Growth and Development: Receive specialized training and certification in TMS and esketamine therapy.
• Collaborative Environment: Work alongside a supportive and dedicated team committed to exceptional patient care.

Your Role

• Provide comprehensive patient care: Administer TMS and esketamine treatments following clinical guidelines, meticulously monitor patient responses, administer and record psychiatric rating scales, and proactively address patient discomfort.
• Ensure patient well-being and accurate record-keeping: Deliver empathetic and supportive care, maintain accurate EHR, and manage patient scheduling, check-in, check-out, and financial procedures.
• Support operational efficiency: Understand and assist with insurance and billing processes as needed.
• Extensive Regional Travel: This position is a floating regional position and is required to travel to any of our centers in Northern Virginia, including on short notice to provide essential coverage. Travel to any area center as needed is a regular requirement of this role and is mandatory and reliable transportation is required.

What We're Looking For

• Preferred Qualifications: Bachelor's Degree in Psychology, Social Work, or a related Human Services field; and at least the equivalent of one year of healthcare work or internship experience.
• Minimum Qualifications: High School Diploma, an Associate's Degree, or equivalent clinical certification, combined with significant relevant work experience.
• Technical & Clinical Skills: Proficiency in Microsoft Office Suite and Electronic Health Record (EHR) systems (AdvancedMD and SalesForce preferred). Strong written and verbal communication skills are required.
• Required Travel & Logistics: This role requires travel to all centers throughout the region. Reliable personal transportation capable of facilitating movement to and between sites as operational needs dictate is a mandatory requirement.
• Physical & Other Requirements: Ability to stand for extended periods. Basic Life Support (BLS) certification (provided).

Our Ideal Team Member

• Proactive Collaborator: You take ownership, are flexible, take initiative, find solutions, and communicate confidently with physicians and patients.
• Patient-Centered Professional: You prioritize patients, have strong integrity and work ethic and communicate effectively.
• Detail-Oriented: You are meticulous, organized, and consistently accurate, even with high workloads and in fast-paced environments.

Over 16 million Americans are affected by depression. Greenbrook is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

Benefits Statement:

Selected candidate will be eligible to participate in the Company's employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change.

GBSP25

About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar TMS and Spravato therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we're expanding access to life-changing care - combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.