Behavioral Health Technician (Greenbrook)

Greenbrook; Northampton (MA); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical, dental, and vision coverage

Specialized training in TMS and esketK

Job summary

Greenbrook Mental Wellness Centers seeks a patient-centered technician in Northampton, MA to deliver TMS and esketamine therapies in our outpatient centers. You will monitor patient responses, record psychiatric rating scales, and ensure accurate documentation and scheduling.

We offer full-time hours, training, and growth opportunities with travel between centers as needed. A reliable transportation means is required and a commitment to exceptional patient care is essential.

Qualifications

• Bachelor's degree in Psychology or related field is preferred.
• Healthcare work or internship experience is desirable.
• Proficiency with EHR systems and Microsoft Office is required.

Responsibilities

• Provide comprehensive patient care: administer TMS and esketamine per guidelines, monitor responses, document scales, and address discomfort.
• Maintain EMR accuracy, manage scheduling, check-in/check-out, and assist with billing procedures.
• Support insurance and billing processes as needed.

Skills

Microsoft Office

EHR (AdvancedMD)

Salesforce

Education

Bachelor's degree in Psychology

Healthcare certification or equivalent

Job description

Transform Lives: Join Greenbrook Mental Wellness Centers as a Patient-Centered Technician in Northampton, MA!

Greenbrook Mental Wellness Centers invites you to join our dedicated team. We're seeking a patient-focused technician to deliver life-changing TMS and esketamine therapies in our welcoming outpatient centers. This is a wonderful opportunity to grow your skills, receive specialized training, and truly connect with patients. Full-time, Monday-Friday, 8-hour shifts will vary and are scheduled between 7am-7pm. This role requires consistent availability during those hours, though exact shift times may vary.

Why Greenbrook?

• Meaningful Impact: Directly contribute to improving the lives of patients through innovative treatments.
• Competitive Compensation: Competitive starting pay range of $22-24/hr. (commensurate with education and experience).
• Comprehensive Benefits: Enjoy a robust benefits package, including 401(k) with company match, generous paid time off, and comprehensive medical, dental, and vision coverage.
• Growth and Development: Receive specialized training and certification in TMS and esketamine therapy.
• Collaborative Environment: Work alongside a supportive and dedicated team committed to exceptional patient care.
• Location: Primarily based in our Northampton center, this role will be asked to cover other areas centers as needed. Reliable personal transportation is required.

Your Role:

• Provide comprehensive patient care: Administer TMS and esketamine treatments following clinical guidelines, meticulously monitor patient responses, administer and record psychiatric rating scales, and proactively address patient discomfort.
• Ensure patient well-being and accurate record-keeping: Deliver empathetic and supportive care, maintain accurate EHR, and manage patient scheduling, check-in, check-out, and financial procedures.
• Support operational efficiency: Understand and assist with insurance and billing processes as needed.

What We're Looking For:

• Preferred Qualifications: Bachelor's Degree in Psychology, Social Work, or a related Human Services field; and at least the equivalent of one year of healthcare work or internship experience.
• Minimum Qualifications: High School Diploma, Associate's Degree or equivalent clinical certification, combined with substantial relevant work experience preferably in patient or customer facing roles. Stable and consistent work history.
• Technical & Clinical Skills: Proficiency in Microsoft Office Suite and Electronic Health Record (EHR) systems (AdvancedMD and SalesForce preferred). Strong written and verbal communication skills are required.
• Travel Requirements: Must be willing and able to travel between clinic locations as needed to meet business and operational needs.
• Physical & Other Requirements: Ability to stand for extended periods. Basic Life Support (BLS) certification (provided). Reliable transportation to travel between centers is required.

Our Ideal Team Member:

• Proactive Collaborator: You take ownership, are flexible, take initiative, find solutions, and communicate confidently with physicians and patients.
• Patient-Centered Professional: You prioritize patients, have strong integrity and work ethic and communicate effectively.
• Detail-Oriented: You are meticulous, organized, and consistently accurate, even with high workloads and in fast-paced environments.

Over 16 million Americans are affected by depression. Greenbrook is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

*We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

Benefits Statement

• health insurance
• dental insurance
• vision insurance
• optional supplemental medical insurance
• health savings and flexible spending accounts
• company-paid life insurance and additional voluntary life insurance
• company-paid short term disability and long term disability insurance
• participation in a 401(k) savings and investment plan with company contribution
• paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time
• Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual.
• If applicable and required under state law, the successful candidate will also be eligible for paid sick leave.

GBSP25

About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar TMS and Spravato therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we're expanding access to life-changing care-combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.