Regional Banking Leader: Customer Service & Team Development

South Central Bank; Elizabethtown (KY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Benefits package including medical, d​

Benefits package including medical, 10

Job summary

South Central Bank in Elizabethtown, KY is seeking a full-time Service Certified Banker Regional Coordinator to support SCB Level 4 staff and deliver excellent customer service across the Hardin County market.

The role includes supervising and coaching staff, conducting performance reviews and interviews, scheduling trainings, and ensuring adherence to bank policies and procedures. A High School Diploma/GED is required, with comprehensive benefits provided.

Qualifications

• Experience in customer service or retail banking preferred.
• Strong leadership and coaching abilities.
• Ability to schedule and coordinate staff trainings and meetings.

Responsibilities

• Assist Level 4 staff to provide excellent customer service and product knowledge.
• Perform performance reviews and employee interviews; support terminations when needed.
• Schedule mandatory staff trainings and SCB meetings; ensure policy adherence.
• Maintain scheduling, including vacation planning and Saturday coverage where required.

Skills

Customer service

Staff supervision

Training coordination

Policy compliance

Education

High School Diploma/GED

Job description

South Central Bank in Elizabethtown, KY is seeking a full-time Service Certified Banker Regional Coordinator to support SCB Level 4 staff and deliver excellent customer service across the Hardin County market.

The role includes supervising and coaching staff, conducting performance reviews and interviews, scheduling trainings, and ensuring adherence to bank policies and procedures. A High School Diploma/GED is required, with comprehensive benefits provided.