Service Certified Banker Regional Coordinator

South Central Bank; Elizabethtown (KY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Benefits package including medical, d​

Benefits package including medical, 10

Job summary

South Central Bank in Elizabethtown, KY is seeking a full-time Service Certified Banker Regional Coordinator to support SCB Level 4 staff and deliver excellent customer service across the Hardin County market.

The role includes supervising and coaching staff, conducting performance reviews and interviews, scheduling trainings, and ensuring adherence to bank policies and procedures. A High School Diploma/GED is required, with comprehensive benefits provided.

Qualifications

• Experience in customer service or retail banking preferred.
• Strong leadership and coaching abilities.
• Ability to schedule and coordinate staff trainings and meetings.

Responsibilities

• Assist Level 4 staff to provide excellent customer service and product knowledge.
• Perform performance reviews and employee interviews; support terminations when needed.
• Schedule mandatory staff trainings and SCB meetings; ensure policy adherence.
• Maintain scheduling, including vacation planning and Saturday coverage where required.

Skills

Customer service

Staff supervision

Training coordination

Policy compliance

Education

High School Diploma/GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Certified Banker Regional Coordinator

Elizabethtown, KY, US

South Central Bank, Inc., is seeking a qualified candidates for the position of Full-Time SCB Regional Coordinator in their Hardin CountyMarket. The position of SCB Regional Coordinator is responsible for assisting the SCB Level 4s in providing exceptional customer service to South Central Bank customers and future customers by awareness of all retail products and services, policies and procedures. This position is also responsible for performing a variety of functions in a timely manner related to all phases of customer service, teller servicing new accounts, and daily bank operation. Routinely handles customer questions, inquiries, or problems regarding products, services or accounts. Supervises and assists SCB Level 4s within the market. Performs performance reviews of Level 4s and part time employees as well as employee interviews and termination. Arranges mandatory SCB and staff meetings. Schedules training when necessary. Follows policies and procedures as mandated by SCB and ensures that other employees are doing the same. Maintains Saturday schedules as well as approval and maintenance of vacation schedule. Is available for SCB Level 1-4 assistance with any issues that may arise. The requirement of the position are: High School Diploma/GED, or equivalent

• South Central Bank offers an excellent benefits package including medical, dental, vision and life insurance, paid holidays and time off, 401K with company match and much more.