Regional Banker & Teller — Elevate Customer Experience

PNC Financial Services Group, Inc.; Muskegon (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Regional Banker/Teller to operate in Muskegon, MI. The role focuses on delivering a differentiated customer experience, identifying sales opportunities, and coordinating with partners to grow customer wallet share.

The position emphasizes in-office work in the Muskegon Northside Branch and Lakshore region, with adherence to policies and risk controls. Candidates should have related experience and a customer-service mindset.

Qualifications

• Experience in consumer banking and customer service preferred.
• Ability to identify referral opportunities and grow wallet share.
• Knowledge of PNC products, services and procedures.

Responsibilities

• Manages customer experience and identifies opportunities to improve financial wellbeing.
• Participates in proactive sales, service activities and referrals.
• Collaborates with ecosystem partners to grow wallet share.
• Delivers PNC solutions through conversations and lobby engagement.
• Educates customers on options for managing transactions using technology.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Digital Awareness

Effective Communications

Managing Priorities

Problem Solving

Retail Banking

Selling

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Regional Banker/Teller to operate in Muskegon, MI. The role focuses on delivering a differentiated customer experience, identifying sales opportunities, and coordinating with partners to grow customer wallet share.

The position emphasizes in-office work in the Muskegon Northside Branch and Lakshore region, with adherence to policies and risk controls. Candidates should have related experience and a customer-service mindset.