Regional Banker & Teller — Elevate Customer Experience

PNC; Cleveland (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision options

401(k) with match

Paid holidays and vacation

Job summary

PNC is seeking a Regional Banker/Teller in the Cleveland area to manage customer experiences, drive proactive sales, and build loyalty through personalized financial guidance. The role emphasizes a strong knowledge of banking products, customer service, and risk-aware operations within an in-office setting.

Based in Cleveland, OH, the position supports branch teams by driving share of wallet and delivering PNC solutions while maintaining compliance and operational excellence in daily activities.

Qualifications

• 1+ years of related experience typical for this level.
• No Degree is acceptable according to the job posting.

Responsibilities

• Manages the customer experience by identifying opportunities to improve financial wellbeing and loyalty while increasing share of wallet.
• Drives proactive sales conversations through a defined sales process including outbound calling and lobby engagement.
• Creates customer loyalty by educating customers on options for managing financial transactions via technology and PNC solutions.
• Applies product and procedural knowledge to identify and solve customer problems effectively.
• Maintains risk controls and adheres to policies to ensure accurate teller operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Regional Banker/Teller in the Cleveland area to manage customer experiences, drive proactive sales, and build loyalty through personalized financial guidance. The role emphasizes a strong knowledge of banking products, customer service, and risk-aware operations within an in-office setting.

Based in Cleveland, OH, the position supports branch teams by driving share of wallet and delivering PNC solutions while maintaining compliance and operational excellence in daily activities.