Regional Banking Pro: Customer Growth & Service

Fairygodboss; South Lyon (MI); On-site; USD 38,000 - 62,000; Full time

Job summary

PNC, a leading retail bank, seeks a Regional Banker/Teller to support a network of branches in the Detroit Central Region, based in Farmington Hills, MI. You will drive customer loyalty, expand wallet share, and guide clients through banking solutions in an in-office environment.

Responsibilities include proactive sales, lobby engagement, and leveraging ecosystem partners to deliver tailored financial products. A strong emphasis on risk management and exceptional customer service is required.

Qualifications

• Experience in retail banking and customer service.
• Ability to identify opportunities and grow wallet share.
• Familiarity with banking products and risk awareness.

Responsibilities

• Manages the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC, a leading retail bank, seeks a Regional Banker/Teller to support a network of branches in the Detroit Central Region, based in Farmington Hills, MI. You will drive customer loyalty, expand wallet share, and guide clients through banking solutions in an in-office environment.

Responsibilities include proactive sales, lobby engagement, and leveraging ecosystem partners to deliver tailored financial products. A strong emphasis on risk management and exceptional customer service is required.