Regional Banker/Teller

PNC Investments; Saint Peters (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

PNC Investments is seeking a full-time Regional Banker/Teller to enhance customer experiences and drive sales in the St. Louis North Retail Market. The role involves proactive customer engagement, managing transactions, and leveraging technology to improve financial wellbeing. Ideal candidates will have a strong focus on customer service and possess relevant experience.

Benefits

Health coverage

401(k) matching

Paid time off

Wellness programs

Qualifications

• Typically 1+ years of related experience.
• No degree required.

Responsibilities

• Manage customer experience and identify opportunities to improve financial wellbeing.
• Drive proactive sales conversations and deliver comprehensive PNC solutions.
• Educate customers on managing transactions using technology.

Skills

Accountability

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

High school diploma or equivalent

Job description

Join to apply for the Regional Banker/Teller role at PNC Investments

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Join to apply for the Regional Banker/Teller role at PNC Investments

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a full-time Regional Banker/Teller, you will engage in proactive sales and customer service activities including teller transactions, selling bank products and developing referral opportunities. You will be part of the Regional Resource Team, based in St. Charles, Missouri, to support multiple branches in PNC's St. Louis North Retail Market.

Job Responsibilities

1. Manage the customer experience by identifying opportunities to improve financial wellbeing and create loyalty, increasing share of wallet. Participate in proactive sales and service activities, and identify referral opportunities. Collaborate with ecosystem partners to grow customer share of wallet, drive revenue and loyalty.
2. Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement, to elevate client loyalty. Deliver comprehensive PNC solutions during every client interaction, leveraging ecosystem partnerships.
3. Create customer loyalty and grow share of wallet through differentiated customer experiences. Perform lobby engagement activities, connect with customers, and educate on managing transactions using technology and resources.
4. Apply product and procedural knowledge to resolve customer issues effectively, enhancing loyalty.
5. Manage risk by adhering to policies and demonstrating sound judgment. Ensure efficient and accurate completion of teller and branch operations.

Expectations of PNC Employees

• Customer Focused: Prioritize customer needs and satisfaction, leveraging this in creating tailored solutions.
• Managing Risk: Assess and manage risks aligned with PNC's Enterprise Risk Management Framework.

To learn more, watch this video.

Qualifications

• Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
• Competencies: Banking Products, Digital Awareness, Effective Communication, Managing Multiple Priorities, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs
• Work Experience: Typically 1+ years of related experience; a high school diploma or equivalent is sufficient.
• Education: No Degree required
• Certifications & Licenses: No required certifications; background checks as per regulations.

Benefits

PNC offers comprehensive benefits including health coverage, 401(k) matching, paid time off, wellness programs, and more. For details, visit Your PNC Total Rewards.

Accommodations & Equal Opportunity

For accommodations, contact [e-mail] or call 877-968-7762. PNC is an equal opportunity employer, committed to diversity and inclusion.