Regional Banker and Teller

PNC Investments; Parma (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading financial institution is seeking a Regional Banker and Teller in Parma, OH. This role focuses on enhancing customer experience, driving sales, and managing relationships while adhering to risk management policies. Ideal candidates will have strong customer service skills and a proactive sales approach. PNC offers a comprehensive benefits package and values inclusivity in the workplace.

Benefits

Health Coverage

Life Insurance

Disability Protection

401(k) with Match

Pension

Stock Purchase Plans

Paid Time Off

Qualifications

• 1+ years of related experience required.
• No degree required, but product knowledge is necessary.

Responsibilities

• Manage customer experience and drive loyalty through proactive sales.
• Educate customers on financial transactions using technology.
• Ensure adherence to policies and manage branch operations.

Skills

Customer Experience

Proactive Sales

Problem Solving

Education

High School Diploma or GED

Job description

Join to apply for the Regional Banker and Teller role at PNC Investments.

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Regional Banker and Teller within PNC's Retail Banking organization, you will be based in Parma, OH.

This position will float throughout the region, as needed.

Home Branch Location:
6565 Ridge Rd
Parma, OH 44129

Job Description

1. Manage the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. Participate in proactive sales and service activities and identify referral opportunities. Collaborate with ecosystem partners to grow customer's share of wallet. Position PNC solutions to drive new revenue and customer loyalty.
2. Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty. Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverage ecosystem partnerships to acquire, expand, and retain relationships.
3. Create customer loyalty and grow customer share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
4. Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
5. Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrate heightened scrutiny to identify and avoid loss. Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Employee Expectations

• Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

To learn more about this and other opportunities on our team, watch this video.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs

Work Experience

Typically requires 1+ years of related experience. Roles at this level usually do not require a university/college degree, high school diploma, or GED, but related experience or product knowledge is necessary. A combination of education, certifications, and experience (including military service) may be considered in lieu of a degree.

Education

No Degree required.

Certifications

No Required Certification(s).

Licenses

Additional background checks as required by CFPB regulations.

Benefits

PNC offers a comprehensive range of benefits including health coverage, life insurance, disability protection, 401(k) with match, pension, stock purchase plans, and more. Paid time off includes holidays, vacation, and parental leave. For details, visit Your PNC Total Rewards.

Disability Accommodations

If an accommodation is needed to participate in the application process, contact us at [e-mail] with "accommodation request" in the subject line, including your details. Confidentiality is maintained.

EEO Statement

PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.