Personal Banker

PNC Investments; Parma (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the financial sector is seeking a Personal Banker in Parma, OH. The role involves acquiring customers, driving sales, and managing customer experiences. Candidates should have relevant experience and an Associates degree. Comprehensive benefits are offered.

Benefits

Health coverage

Insurance

401(k)

Educational assistance

Wellness programs

Paid time off

Qualifications

• Typically requires 3+ years of experience and an Associates degree or equivalent.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales.
• Drive proactive sales conversations through internal and outbound interactions.
• Manage risk by adhering to policies and demonstrating sound judgment.

Skills

Customer Service

Proactive Sales

Client Loyalty

Education

Associates degree

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Banking organization, you will be based in Parma, OH.

Branch Location:

6565 Ridge Rd
Parma, OH 44129

Job Description

1. Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve their financial wellbeing. Collaborate with ecosystem partners to grow customer share of wallet. Position PNC solutions to drive revenue and loyalty.
2. Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement. Deliver comprehensive PNC conversations to identify suitable solutions, leveraging community and ecosystem partnerships.
3. Create customer loyalty and grow share of wallet through differentiated experiences. Perform lobby activities to connect with customers and educate them about managing transactions using technology and resources.
4. Apply product and procedural knowledge to resolve customer issues effectively, enhancing loyalty.
5. Manage risk by adhering to policies and demonstrating sound judgment. Participate in branch operations to ensure efficiency and accuracy.

PNC employees are expected to be:

1. Customer Focused - understanding customer needs and creating tailored solutions.
2. Managing Risk - assessing and managing risks to support PNC's risk framework.

To learn more, watch this video.

Qualifications

Candidates should demonstrate relevant skills, experience, and education. Typically, roles require 3+ years of experience and an Associates degree or equivalent. A combination of education, certifications, and experience may be considered.

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

Banking Products, Digital Awareness, Effective Communication, Managing Multiple Priorities, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs

Benefits

PNC offers comprehensive benefits including health coverage, insurance, 401(k), educational assistance, wellness programs, paid time off, and more. For details, visit Your PNC Total Rewards.

Disability Accommodations

If you require accommodations, contact us via email at [e-mail] or call 877-968-7762. All information will be kept confidential.

EEO Statement

PNC provides equal employment opportunities regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.

This position complies with FDIA, SAFE Act, and FINRA regulations regarding criminal history.

California Residents

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Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance and Sales