Regional Associate - Growth & Competition, WCB · West Coast & Beach (contract)

Airbnb; San Francisco (CA); Hybride; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401K

Résumé du poste

Airbnb in San Francisco seeks an Analyst to help hosts optimize listings using data to drive bookings. You’ll communicate with Hosts via calls, video, email, and follow up, presenting insights from dashboards and performance trends.

You’ll work with Salesforce, Gong, Mixmax and other tools, maintain notes, track progress toward quarterly goals, and share lessons with the team while following host communication guardrails.

Qualifications

• Bachelor's degree completed or expected within 6 months.
• Comfortable on phone/video and able to build rapport quickly.
• Curiosity and comfort with data; read a dashboard and explain patterns clearly.
• Persistence and resilience; follow up multiple times respectfully.
• Good judgement and integrity within compliance guidelines.

Responsabilités

• Analyze listing optimization opportunities and trends for high-potential Host accounts.
• Reach Hosts through calls, video meetings, email and follow up across channels.
• Present data clearly using charts and explain Airbnb's value proposition to Hosts.
• Maintain a baseline understanding of the technical integration of various software partners.
• Document conversation, classification and follow-up in Salesforce, Gong and trackers.
• Track progress toward quarterly goals and adjust your approach weekly.
• Share learnings, objections and best practices with the team.
• Follow Airbnb’s Host communication guardrails at all times: educate and inform, provide objective and data-driven insights, and empower Hosts to make their own strategic decisions.

Connaissances

Data analysis

Communication

Organization

Persistence

Data literacy

Formation

Bachelor's degree completed or expected within 6 months

Outils

Salesforce

Gong

Mixmax

Tableau

Description du poste

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

Airbnb’s mission is reliant on our Supply teams’ success in helping ensure high-quality supply on our marketplace. In this role, you'll use data to identify opportunities for hosts to optimize their Airbnb listings and share education, tips, and insights that help them make informed decisions.

What You’ll Do

• Analyze listing optimization opportunities and performance trends across a portfolio of high-potential Host accounts to identify and action data-driven opportunities that can help them attract more bookings.
• Reach Hosts through calls, video meetings, email and follow up consistently across channels.
• Present data clearly, using charts and approved tools, and explain Airbnb's value proposition to Hosts.
• Maintain a baseline understanding of the technical integration of various software partners
• Document conversation, classification and follow-up in Salesforce, Gong and the team trackers.
• Track your progress toward quarterly goals and adjust your approach weekly.
• Share learnings, objections and best practices with the team
• Follow Airbnb’s Host communication guardrails at all times: educate and inform, provide objective and data-driven insights, and empower Hosts to make their own strategic decisions

What We're Looking For

• Bachelor's degree completed or expected within the next 6 months (any field). Comfortable on the phone and on video; you can build rapport quickly with people you have never met.
• Organized and self-directed, able to manage a large portfolio and a daily call plan.
• Curiosity and comfort with data: you can read a dashboard, spot a pattern and explain it simply.
• Persistence and resilience; you can follow up many times, respectfully, without taking silence personally.
• Good judgment and integrity when working within compliance guidelines.
• Internships, customer service, sales or hospitality experience are a plus, but not required.

Nice to Have

• Familiarity with CRM tools (Salesforce), call-intelligence tools (Gong) or outreach tools (Mixmax).
• Experience with spreadsheets and dashboards (Google Sheets, Tableau).
• Interest in travel, short-term rentals or marketplaces.

How You’ll Be Set Up To Succeed

• Structured ramp-up with Highspot trainings, competitive intelligence sessions and Value Deep Dive materials.
• Tool walkthroughs with teammates for Salesforce, Gong, Mixmax and other dashboards and trackers.
• Shadowing on your first weeks of Host calls with the project lead and Market Associates.
• Weekly performance data and regular coaching to support your growth.

Belonging & Accommodations

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $20-$23/hr

Benefits: Medical, Dental, Vision, 401K