Regional Area Manager, Commercial Cleaning & Facilities

GDI Services Inc US; Hartford (CT); On-site; USD 50,000 - 90,000; Full time

Job summary

GDI Services in Hartford, CT is seeking an experienced operations leader to supervise field staff, including cleaners and supervisors, and to plan, organize, and direct a mixed portfolio of accounts. You will ensure services exceed client expectations while maintaining key client relationships and promoting growth with the market.

The role requires overseeing budgets, payrolls, and cost projections, working with Business Development and Account managers, and coaching staff to uphold quality and

Qualifications

• 3+ years progressive experience in Commercial Cleaning with multi-unit/territory management.
• Strong interpersonal and networking skills to engage clients and peers.
• Customer-focused approach ensuring service quality and client satisfaction.

Responsibilities

• Maintain existing client relationships through networking and high-level facility management.
• Communicate openly with clients about contracts and service expectations.
• Ensure union agreements and employee handbooks apply to serviced facilities.
• Review budgets, payrolls, cost projections and supply records while upholding service standards.
• Collaborate with Business Development and Account managers to drive operations success.
• Develop long-term solutions addressing customer needs and issues.
• Assist with training and coaching staff in cleaning, floorcare, and managerial skills.
• Verify all customer and quality standards by site visits and scope reviews.
• Represent the company in communications and other duties as needed by management.

Skills

Client management

Interpersonal skills

Networking

Quality improvement

Budget oversight

Microsoft Office

Tools

Microsoft Office Suite

Job description

GDI Services in Hartford, CT is seeking an experienced operations leader to supervise field staff, including cleaners and supervisors, and to plan, organize, and direct a mixed portfolio of accounts. You will ensure services exceed client expectations while maintaining key client relationships and promoting growth with the market.

The role requires overseeing budgets, payrolls, and cost projections, working with Business Development and Account managers, and coaching staff to uphold quality and