Regional Area Director

Commercial Vehicle Group; Washington; On-site; USD 140,000 - 190,000; Full time

Job summary

National Seating & Mobility is seeking a Regional Area Director to lead multiple branches and drive operational excellence across the region. This role partners with the Regional VP and NSM executives to elevate service levels and ensure adherence to company policies.

The position requires extensive travel, strategic leadership, and a strong focus on customer care. You will manage inventory, staff development, and performance metrics to support growth and client independence.

Qualifications

• Bachelor’s Degree from an accredited institution in business or relevant field.
• 8+ years of progressive management experience with financial and operational responsibilities.
• 5-8 years of leadership experience.
• Proficient in Excel, Word, Outlook, and PowerPoint.
• Extensive travel across the region (about 50%).
• Strong problem solving and data analysis skills.
• Excellent written and verbal communication.
• Ability to translate strategy into actionable plans.

Responsibilities

• Provide full oversight of branch transaction cycle time, margins, expenses, and revenue goals.
• Ensure organizational activities comply with policies, laws, and Joint Commission standards.
• Oversee branch quality and performance improvement; monitor productivity and performance standards.
• Report metrics to Regional VP and executives.
• Ensure proper staffing and participate in interviewing, training, and motivating staff.
• Collaborate with HR to address employee concerns and issues.
• Drive enterprise initiatives for growth and people strategy, including performance and engagement.
• Manage inventory to keep sales and rental stocks cost-effective.

Skills

Leadership

Data Analysis

Communication

Decision Making

Customer Service Management

Travel Availability

Problem Solving

Education

Bachelor’s Degree in Business Administration or relevant field

Tools

Excel

Word

Outlook

PowerPoint

Job description

The Regional Area Director (RAD) position is responsible for developing and maintaining effective operations in multiple branches within a given region at National Seating and Mobility. This role provides strategic and operational leadership for all operational roles within the region’s branches. Works in partnership with Regional Vice President and other NSM executive leadership to elevate branch service levels, ensuring all operational procedures are completed with excellence and in accordance with company policy. Utilizes in-depth knowledge of company products and programs to build a strong customer service brand for NSM.

Company Description:

At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs.

Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.

We are looking to grow our enthusiastic and engaged team at NSM.

Duties and Responsibilities / Essential Functions:

Full oversight and responsibility to branch transaction cycle time, margins, expenses and top/bottom line revenue goals.

Accountable for organizational activities and operations being carried out in compliance with company policies and procedures, applicable federal, state and local laws as well as Joint Commission standards.

Oversees and directs branch quality and performance improvement. Monitors compliance to productivity and performance standards.

Reports appropriate metrics to Regional Vice President and Executive leadership team.

Ensures that the branches are properly staffed. May assist with interviewing final candidates, training, and motivating staff to achieve the objectives of the organization.

Collaborates with Human Resources to resolve employee concerns and issues.

Responsible for executing enterprise initiatives pertaining to growth and development of people strategy including performance management, engagement and accountability.

Manages inventory to ensure sales and rental inventories are managed in a cost-effective manner.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.

Required Education, Experience & Competencies:

Bachelor’s Degree from an accredited institution; focus in Business Administration or relevant clinical or business discipline.

A minimum of 8+ years of progressive management experience overseeing a complex business with aggregate financial and operational responsibility in the healthcare setting.

5-8 Years of leadership experience

Proficient in Excel, Word, Outlook, and PowerPoint

Customer service management experience within a service related business

Sets a high personal example of strong customer service, in own performance

Ability to do extensive travel throughout the region. (Generally 50% travel)

Strong Problem Solving/Analysis – To include data analysis

High Communication Proficiency – Both Written and Verbal

Strong Decision-Making Ability

This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.