Operations Supervisor

Commercial Vehicle Group; Wilmington (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k

Long Term Disability

Tuition Reimbursement

Job summary

National Seating & Mobility is seeking an office administrator to handle day-to-day customer communications, scheduling, and documentation support in a fast-paced clinical environment.

The role requires attention to detail, organization, and the ability to coordinate with patients, therapists, nurses, and branch staff to ensure timely delivery and service of mobility equipment.

Qualifications

• High School Diploma or GED required.
• Experience in an office environment preferred.
• Strong communication and organizational skills.

Responsibilities

• Answer phone calls and manage inquiries professionally.
• Coordinate with branches to schedule evaluations, deliveries and repairs.
• Assist with work orders, pricing, quotes and paperwork for payer sources.
• Process documentation for orders, insurance verification and funding packages.
• Maintain inventory records and perform data entry and filing.

Skills

Customer Service

Data Entry

Phone Support

Scheduling

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Full-time Opportunity | 8-hour shift (day) | Monday – Friday |

Company Description:

At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs.

Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.

We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.

Responsibilities:

1. Answers phone calls and manage phone requests and inquiries in a helpful and professional manner. Takes the initiative to bring inquiries to a conclusion where at all possible, thereby avoiding return phone calls from the Branch Manager or RTSs. Communicates with patients, parents, therapists, and nurses to provide follow-up on pending orders. Accomplishes these duties by either performing them or by directing office support staff to do so.


2. Coordinates with Branch Manager, RTS, office support staff and Technician to set patient/referral source evaluation, delivery and repair appointments.


3. Assists in completion of work orders which may involve but is not limited to verification that all necessary patient information is documented, calculation and extension of equipment price, and preparation of quotes. Accepts delivery of goods when necessary.


4. Provides and/or obtains the necessary documentation for a purchase order to include verification of insurance, letter of medical necessity, assembly of the funding package, preparation, and execution of an assignment of benefits and receipt of any other documentation required by each payer source.


5. Performs data entry of all pertinent information, including scanning documentation received. Files documents and folders.


6. Assists with the physical inventory at the direction of the Branch Manager. Provides clerical support for the preparation of inventory documentation.


7. Responsible for continuing education related to job duties, i.e. remaining informed about and familiar with NSM’s current and/or new policies and procedures, checking WNSM for new information on an ongoing basis, completing Learning Links and attending courses or seminars as assigned by the Branch Manager.


8. Maintains communication with patient, parents, therapist, doctor and/or nurse on pending orders.


9. Resolves escalated client concerns and complaints.


10. Responsible for supply orders, monitor office expenses and reconciles Petty Cash fund.


11. Performs any directly-related job duties as assigned by the Branch Manager. Carries out all position expectations in a professional manner.


12. Performs funding related duties, as needed depending on branch structure.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.

Requirements:

• High School Diploma or G.E.D.

This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.