Regional AP Manager

Ulta Beauty; Washington (District of Columbia); On-site; USD 110,000 - 170,000; Full time

Job summary

Ulta Beauty in Washington, DC region seeks a Regional Asset Protection Manager to lead and coordinate all AP functions across 10–16 districts and 120–190 stores. You will hire and develop a team of Area AP Managers, work with store leaders, supply chain, and legal services to drive shrink reduction, safety initiatives, and asset protection programs.

This role partners with field leaders and corporate partners, uses analytics to identify risks, conducts investigations, and guides regions through

Responsibilities

• Hire, manage, and develop Area Asset Protection Managers for future growth; focus on individual development and succession planning to build bench strength and increase internal promotions.
• Provide training, development, and guidance to AAPMs in all aspects of their role, including training, investigations, interviews, analytics, audits, case management, exception reporting, etc.
• In partnership with AAPMs, educate Field Operations in shrink awareness, including programs, methods for protecting inventory, cash, equipment, and other company assets.
• Oversight of all internal and external investigations using multiple tools and resources. Guide AAPMs in preparing, coordinating, and conducting internal investigations and interviews promptly regarding integrity issues, theft, and violations of company policy.
• Review exception-based reporting (EBR) and conduct group or 1:1 training to ensure direct reports utilize store exception reporting to develop internal investigations.
• Review regional reports and various analytics to support our store visit strategy and validate AAPMs complete required audits.
• Assess and consult with AAPMs and District Managers on opportunities to improve performance results based on store audit results.
• Support and collaborate with the Regional Vice President to identify shrink root causes, trends, and talent performance from AP's various business intelligence platforms, store audit results, and through store visits.
• In partnership with the Regional Vice President, develop the Region’s strategic shrink plan, including management and oversight of the High Shrink Program to improve profitability.
• Partner with the Regional Vice President and District Managers to coordinate and present information to Stores and Field Leadership audiences, including conference calls and regional and district meetings.
• Develop and maintain positive relationships with Store Operations Regional Vice President, District Managers, and Store Teams and work collaboratively with Corporate and Supply Chain Business Partners to drive improvements in inventory shrinkage, safety, and store concerns.
• Prepare and present business review and overview of region performance to senior leadership, including C-suite executives, Senior VP of Operations, Vice Presidents and Directors of various departments during store visits, operational and virtual meetings.
• Collate weekly operational reporting to identify outliers, drive business results, and support accountability to processes (i.e., Inventory Control reporting, external incidents, tester and applicable business metrics)
• Ensure AAPM completes necessary training both in new stores and current locations, focusing on new leaders, shrink performance, audit scores, and other key indicators.
• Manage physical security ad hoc budget within the Region to ensure stores receive needed camera upgrades and replacements to support LP investigations and initiatives.
• Partner with AAPM’s, Field Leaders, and other key business partners as needed to investigate external incidents (i.e., burglary, ORC activity, and robbery). Develop action plans to implement preventive measures that will reduce the frequency of events. In partnership with the ORC Managers, LP Operations, and Facilities.
• Partner with AP Director to identify, recommend, and deploy new and upgraded store AP attributes, technology, process improvements related to shrink, security, safety, sanitation, and cash management. Review and provide recommendations for the physical security setup of new and existing stores.
• Manage Region’s AP travel expense budget; approve and manage team expenses and timely reporting
• Maintain appropriate confidentiality, review, and assess the quality of internal and external investigations and interviews performed by the AP Team to ensure company standards and procedures are followed, and case data is accurate; provide feedback and coaching to AAPM as needed.
• Support, actively participate in, or lead various company programs, technology solutions, proofs of concept, and rollouts (new and current processes) that tie to our larger strategic imperatives.
• Ensure operational standards are being maintained on store visits, through reporting and in alignment with Standard Operating Procedures (SOPs), corporate directives, and regional priorities. Leverage analytics, technology, and reporting to understand operational deficiencies and identify opportunities for improvement.
• Participate in various AP programs and initiatives and lead special projects to strengthen the overall AP team and deliver on our company goals and objectives.
• Partner with local law enforcement, landlords, district attorneys, and retail industry networks to assist with quick case resolutions and foster community support.
• Lead with empathy when assisting regional teams in any emergency event; follow Ulta Beauty Safety Guidelines while

Job description

Overview

Be a part of an exceptional team that leads company shrink mitigation and safety initiatives while keeping our Guests, Associates, and Communities at the center of everything they do. The face of retail is constantly changing, and this agile team is at the forefront of the latest Asset Protection technology and analytical tools that help protect company assets every day. Through operational excellence, innovation, and collaboration, the Asset Protection team is exceptional at quickly designing and implementing innovative new solutions for diverse Asset Protection challenges while simultaneously building strong partnerships across Human Resources, Stores Operations, Supply Chain, and Compliance teams. Do you enjoy investigating company profitability opportunities? Are you a proactive critical thinker who loves executing a strategic business plan? Then consider joining the Asset Protection team today!

Overview

Be a part of an exceptional team that leads company shrink mitigation and safety initiatives while keeping our Guests, Associates, and Communities at the center of everything they do. The face of retail is constantly changing, and this agile team is at the forefront of the latest Asset Protection technology and analytical tools that help protect company assets every day. Through operational excellence, innovation, and collaboration, the Asset Protection team is exceptional at quickly designing and implementing innovative new solutions for diverse Asset Protection challenges while simultaneously building strong partnerships across Human Resources, Stores Operations, Supply Chain, and Compliance teams. Do you enjoy investigating company profitability opportunities? Are you a proactive critical thinker who loves executing a strategic business plan? Then consider joining the Asset Protection team today!

OUR STORY:

Ulta Beauty is the largest specialty beauty retailer in the United States and the place for the true beauty enthusiast who gets butterflies as she shops for beauty and experiments throughout our store. We are the only one to provide our guests prestige, mass, and salon products and services under one roof – All Things Beauty, All in One Place. We put our guests at the center of all we do, committing to offer unrivaled ways to be beautiful in an environment that provides the thrill of exploration and delight of discovery.

At Ulta Beauty, protecting our business, our associates and our guests isn’t just our function, it’s a commitment the Asset Protection team makes every day. A commitment that creates confidence, enables performance, and allows every part of the organization to thrive. Throughout the past several years, the Ulta Beauty Asset Protection team has been on a journey to reset our foundation, sharpen our focus, and align our priorities in order to strengthen our team, elevate our performance, and deepen our partnerships. We are committed to being more connected, strategic, and intelligence-driven than ever before. We proactively use advanced analytics, risk insights, and strong investigative capabilities to anticipate challenges, identify risks and enhance retail profitability. Most importantly, we show up across the enterprise as trusted partners, protecting what matters most while helping build a stronger, safer, more resilient Ulta Beauty. And because of that work, we have achieved record-level results and growth that mirror the success of our brand. And with that growth comes opportunity. We invite you to review the career opportunity below and submit your application to join our growing team!

POSITION SUMMARY:

The Regional Asset Protection Manager (RAPM) leads and coordinates all Asset Protection functions within an assigned Region, which contains between 10-16 Districts and 120-190 Ulta Beauty stores. RAPM is committed to upholding Ulta Beauty’s values and demonstrates our competencies, which are integrated within the RAPM’s primary responsibilities. They are focused on creating a safe environment to enhance the Wow Experience, Win Together to support operational excellence and control losses, strengthen our culture of Do What's Right, and Champion Diversity by fostering an inclusive environment for all.

The RAPM will hire, train, develop talent, and lead a team of three (3) to seven (7) field-based Area Asset Protection Managers within a Region. The RAPM is a key Field Business Partner and critical advisor to the Regional Vice President. They work collaboratively with District Managers, Support Field Leaders, Store Leaders, Corporate Partners, Supply Chain, and Organized Retail Crime Managers to drive company shrink mitigation solutions, safety initiatives, and asset protection programs. They provide guidance, oversight, and functional expertise with a variety of complex internal and external investigations relating to fraud, theft, organized crime, and embezzlement. They work together internally, communicate with various levels of leadership, and provide counsel during special events, workplace violence situations, emergency preparedness, critical incidents, and business continuity situations. They also partner externally with local law enforcement, industry groups, other retailers, and district attorneys as needed.

CORE JOB RESPONSIBILITIES:

• Hire, manage, and develop Area Asset Protection Managers for future growth; focus on individual development and succession planning to build bench strength and increase internal promotions.
• Provide training, development, and guidance to AAPMs in all aspects of their role, including training, investigations, interviews, analytics, audits, case management, exception reporting, etc.
• In partnership with AAPMs, educate Field Operations in shrink awareness, including programs, methods for protecting inventory, cash, equipment, and other company assets.
• Oversight of all internal and external investigations using multiple tools and resources. Guide AAPMs in preparing, coordinating, and conducting internal investigations and interviews promptly regarding integrity issues, theft, and violations of company policy. Provide feedback for continuous improvement and, as needed, partner with the People Success Business Partner, Associate Care and Support, and Legal Services on case resolutions. Provide Regional Vice President and District Managers with recommendations for resolution and continuous improvement.
• Review exception-based reporting (EBR) and conduct group or 1:1 training to ensure direct reports utilize store exception reporting to develop internal investigations.
• Review regional reports and various analytics to support our store visit strategy and validate AAPMs complete required audits.
• Assess and consult with AAPMs and District Managers on opportunities to improve performance results based on store audit results.
• Support and collaborate with the Regional Vice President to identify shrink root causes, trends, and talent performance from AP's various business intelligence platforms, store audit results, and through store visits.
• In partnership with the Regional Vice President, develop the Region’s strategic shrink plan, including management and oversight of the High Shrink Program to improve profitability.
• Partner with the Regional Vice President and District Managers to coordinate and present information to Stores and Field Leadership audiences, including conference calls and regional and district meetings.
• Develop and maintain positive relationships with Store Operations Regional Vice President, District Managers, and Store Teams and work collaboratively with Corporate and Supply Chain Business Partners to drive improvements in inventory shrinkage, safety, and store concerns.
• Prepare and present business review and overview of region performance to senior leadership, including C-suite executives, Senior VP of Operations, Vice Presidents and Directors of various departments during store visits, operational and virtual meetings.
• Collate weekly operational reporting to identify outliers, drive business results, and support accountability to processes (i.e., Inventory Control reporting, external incidents, tester and applicable business metrics)
• Ensure AAPM completes necessary training both in new stores and current locations, focusing on new leaders, shrink performance, audit scores, and other key indicators.
• Manage physical security ad hoc budget within the Region to ensure stores receive needed camera upgrades and replacements to support LP investigations and initiatives.
• Partner with AAPM’s, Field Leaders, and other key business partners as needed to investigate external incidents (i.e., burglary, ORC activity, and robbery). Develop action plans to implement preventive measures that will reduce the frequency of events. In partnership with the ORC Managers, LP Operations, and Facilities.
• Partner with AP Director to identify, recommend, and deploy new and upgraded store AP attributes, technology, process improvements related to shrink, security, safety, sanitation, and cash management. Review and provide recommendations for the physical security setup of new and existing stores.
• Manage Region’s AP travel expense budget; approve and manage team expenses and timely reporting
• Maintain appropriate confidentiality, review, and assess the quality of internal and external investigations and interviews performed by the AP Team to ensure company standards and procedures are followed, and case data is accurate; provide feedback and coaching to AAPM as needed.
• Support, actively participate in, or lead various company programs, technology solutions, proofs of concept, and rollouts (new and current processes) that tie to our larger strategic imperatives.
• Ensure operational standards are being maintained on store visits, through reporting and in alignment with Standard Operating Procedures (SOPs), corporate directives, and regional priorities. Leverage analytics, technology, and reporting to understand operational deficiencies and identify opportunities for improvement.
• Participate in various AP programs and initiatives and lead special projects to strengthen the overall AP team and deliver on our company goals and objectives.
• Partner with local law enforcement, landlords, district attorneys, and retail industry networks to assist with quick case resolutions and foster community support.
• Lead with empathy when assisting regional teams in any emergency event; follow Ulta Beauty Safety Guidelines while