Regional Admissions Coordinator

Silverado; Temecula (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Silverado is seeking a Palliative Regional Admissions Coordinator in Temecula to support admissions for hospice and palliative care patients. The role blends administrative precision with empathetic patient care in a fast-paced, team-oriented environment.

You will manage data, coordinate discharges, verify insurance, and schedule staff to ensure smooth transitions into care. The position requires a high school diploma, 1+ year in customer service, and strong proficiency in Excel and Word.

Qualifications

• High school diploma required; college coursework in business administration preferred.
• Minimum 1 year of experience in customer service or inside sales.
• Prior hospice or palliative care experience strongly preferred.
• Typing speed of 50 WPM and proficiency in Excel, Word, and basic computer tasks.
• Valid driver’s license, clean driving record, and current auto insurance required.
• Reliable transportation and willingness to travel.
• May be required to work outside regular hours based on patient needs.

Responsibilities

• Manage data entry and maintain accurate admission tracking logs.
• Coordinate hospital discharges and general admission processes.
• Overcome initial objections to hospice and palliative care services.
• Verify insurance and manage authorization processes.
• Schedule staff to meet with patients and families in a timely manner.
• Ensure intake documentation is completed per policy.
• Participate in team meetings and collaborate with interdisciplinary staff.
• Communicate empathetically with patients, families, and associates.
• Remain calm and level-headed in emergencies and emotionally intense situations.
• Perform other duties as assigned.

Skills

Data entry

Coordination

Empathy

Organization

Communication

Education

High school diploma

Business administration coursework preferred

Tools

Excel

Word

Job description

Join Silverado Palliative Coastal Valleys covering our Temecula area and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine's Best Workplaces in Aging Services. Since 1997, Silverado has been delivering exceptional care to individuals with neurodegenerative conditions and those facing life-limiting illnesses through our Palliative services. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.

We’re hiring a Palliative Regional Admissions Coordinator – a detail-oriented and compassionate professional who supports the admissions process for hospice and palliative care patients. This role blends administrative precision, empathy, and coordination to ensure a smooth and dignified transition into care.

Be a difference-maker with a hospice care leader!

You lead with empathy, organization, and professionalism. You’re dependable, emotionally intelligent, and thrive in a fast-paced, team-focused environment. You’re passionate about supporting patients and families with grace and efficiency during vulnerable moments.

What You’ll Be Doing:

• Manage data entry and maintain accurate admission tracking logs
• Coordinate hospital discharges and general admission processes
• Overcome initial objections to hospice and palliative care services
• Verify insurance and manage authorization processes
• Schedule staff to meet with patients and families in a timely manner
• Ensure intake documentation is completed per policy
• Participate in team meetings and collaborate with interdisciplinary staff
• Communicate empathetically with patients, families, and associates
• Remain calm and level-headed in emergencies and emotionally intense situations
• Perform other duties as assigned

Qualifications:

• High school diploma required; college coursework in business administration preferred
• Minimum 1 year of experience in customer service or inside sales
• Prior hospice or palliative care experience strongly preferred
• Typing speed of 50 WPM and proficiency in Excel, Word, and basic computer tasks
• Valid driver’s license, clean driving record, and current auto insurance required
• Reliable transportation and willingness to travel
• May be required to work outside regular hours based on patient needs
• Fortune Magazine Best Workplace in Aging Services™
• Certified Great Place to Work®
• Paid training and strong internal mobility

Schedule:

Full Time, Monday - Friday, 8:00am - 5:00pm

Anticipated pay range

$25 - $27 USD

Silverado offers the following benefits to eligible employees:

• 401(k) matching
• Health, Dental and Vision Insurance
• Flexible Spending Account (FSA)
• Paid time off
• Tuition reimbursement and professional development assistance
• Referral program
• Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!

Silverado does not accept candidates from outside recruiters or agencies for this role.

California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law.

Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable).

Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security

EOE/M/F/D/V