Regional Operations Manager

Ritchie Bros. Auctioneers, Inc.; Houston (TX); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

401k matching

PTO 15 days

Health insurance

Job summary

RB Global in Houston, TX seeks a Regional Operations Manager to lead regional ops, drive budgets, and overseesite operations across permanent and temporary auction sites. You will supervise staff, ensure safety standards, and maintain exceptional service for customers and vendors, while coordinating with senior leadership.

The role requires strong leadership, extensive travel, and a proven ability to manage complex operations in a fast-paced environment.

Qualifications

• 5+ years of experience in managing and/or directing operations; 10+ years preferred in a sales-driven environment.
• Excellent written, oral, and interpersonal communication skills in English
• Willingness to work extended overtime and weekends around auction dates
• Ability to travel regionally up to 5 nights per month and internationally once or twice per year
• Valid driver’s license with a clean record
• Strong business acumen, budgets, and process understanding
• Proven leadership, coaching, and change management capabilities
• Extensive customer-facing experience and service orientation
• Ability to prioritize and execute tasks under pressure
• Experience in a team-oriented, collaborative environment

Responsibilities

• Manage, coordinate, and report on financial activities for the region, including budget prep, cost control, and accounts payable/receivable
• Maintain high visibility with region’s business community, customers and employees
• Foster clear, direct communication across regions and departments to boost cooperation and engagement
• Lead direct reports with performance management, coaching, succession planning and compensation
• Plan and manage auctions and pre-auction operations, including brochures and catalogs
• Develop and implement policies and processes for safe, efficient regional operation
• Oversee customer service levels and resolution of inquiries or issues
• Plan capital assets, including vehicle fleets and building expansions
• Ensure licenses and permits are current and compliant
• Evaluate contracts for vendor services
• Support safety culture and RB Unreserved Commitment to Safety
• Perform other duties as assigned

Skills

Operations management

Leadership

Budgeting

Customer service

Travel readiness

English communication

Team leadership

Change management

Problem solving

Interpersonal skills

Job description

About Us

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Job Description

The ROM will be reporting to the Senior Regional Operations Manager and working in close collaboration with the Regional Sales Manager, the ROM is accountable for achieving the regional operating budgets while overseeing all operations staff and upholding the highest standards of safety and customer service for the region's permanent and temporary auction sites.

Responsibilities

• Manage, coordinate, and report on financial activities for the region, with responsibility for budget preparation, cost control, people administration, accounts payable and accounts receivable
• Maintain a high personal visibility within the region’s business community, customers and employees
• Foster a culture of clear, direct communication within the region so that roles and responsibilities are understood, inter-region and interdepartmental cooperation is encouraged, employee engagement is maximized, and changes to policy are understood and adopted
• Manage the performance of direct reports, including work allocation, performance management, coaching, succession planning, career development and compensation
• Plan and manage all auctions and pre-auction operations activities in the region, including preparation of brochures, sale day catalogs and the schedules for on-call staff
• Develop, maintain and implement policies, procedures and business processes that provide for safe and efficient operation of the region
• Oversee and maintain customer service levels, including customer inquiries and resolution of customer issues
• Plan for all capital assets, including vehicle fleets and building additions
• Ensure appropriate licenses and permits are obtained and current
• Evaluate and negotiate contracts for the purchase of vendor services
• Promote a culture where the health and safety of our employees and customers is top priority for all
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned

Qualifications

• 5 years of work experience in managing and/or direction operations. Preferred: 10+ years of work experience, where at least 5 years involved managing and/or directing operations -- ideally in a sales-driven business environment
• Excellent written, oral, and interpersonal communication skills in English
• The flexibility to work extended overtime and weekends, particularly around auction dates
• The ability to travel regionally up to 5 nights per month, plus travel internationally once or twice per year
• The ability to climb up onto and down off of large construction equipment regularly
• The ability to work outdoors for extended periods
• A valid driver's license and a clean driving record
• Strong business acumen: knowledge of business theory, business processes and operations, management principles and budgets
• Demonstrated experience in leading and managing business plans to support evolving business goals
• Strong leadership, management, coaching and change management skills
• Extensive customer-facing experience and a strong customer service orientation
• A proven ability to effectively prioritize and execute tasks in a high-pressure environment
• Previous experience working effectively in a team-oriented, collaborative environment
• A high degree of personal integrity
• A strong work ethic without sacrificing your sense of humour or your ability to have fun on the job