Regional Account Manager & Educator — Coffee Education

Counter Culture Coffee; Somerville (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Group health (medical, dental, vision)

401(k) plan

Paid time off

Stock option plan

Job summary

A specialty coffee company in Somerville, MA is seeking a Regional Team - Account Manager & Educator. Responsibilities include managing customer accounts, leading training events, and ensuring customer satisfaction. Candidates should have extensive barista experience and a passion for coffee. This role supports regional growth and profitability, requiring teamwork and proficiency in CRM and communication tools.

Qualifications

• Five years or more barista experience in the specialty coffee industry.
• Must have a valid US driver's license and the ability to drive a company vehicle.
• Willing to work hours outside of normal business hours including some weekends or holidays.

Responsibilities

• Manage accounts of regional customers including coffee shops and restaurants.
• Serve as primary customer point of contact for order issues.
• Schedule, teach, and conduct evaluations related to Professional Development.

Skills

Team player

Barista experience

Passion for coffee

Proficient in CRM systems

Hospitality industry knowledge

Tools

CRM systems

G-Suite

Job description

A specialty coffee company in Somerville, MA is seeking a Regional Team - Account Manager & Educator. Responsibilities include managing customer accounts, leading training events, and ensuring customer satisfaction. Candidates should have extensive barista experience and a passion for coffee. This role supports regional growth and profitability, requiring teamwork and proficiency in CRM and communication tools.