Regional Team - Account Manager & Educator

Counter Culture Coffee; Somerville (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Group health (medical, dental, vision)

401(k) plan

Paid time off

Stock option plan

Job summary

A specialty coffee company in Somerville, MA is seeking a Regional Team - Account Manager & Educator. Responsibilities include managing customer accounts, leading training events, and ensuring customer satisfaction. Candidates should have extensive barista experience and a passion for coffee. This role supports regional growth and profitability, requiring teamwork and proficiency in CRM and communication tools.

Qualifications

• Five years or more barista experience in the specialty coffee industry.
• Must have a valid US driver's license and the ability to drive a company vehicle.
• Willing to work hours outside of normal business hours including some weekends or holidays.

Responsibilities

• Manage accounts of regional customers including coffee shops and restaurants.
• Serve as primary customer point of contact for order issues.
• Schedule, teach, and conduct evaluations related to Professional Development.

Skills

Team player

Barista experience

Passion for coffee

Proficient in CRM systems

Hospitality industry knowledge

Tools

CRM systems

G-Suite

Job description

Overview

Counter Culture regional team members are smart, resourceful, and reliable, but, first and foremost, they genuinely care about people and coffee. Regardless of role, every regional team member contributes to the success of their region and the wholesale channel as a whole. Collaboration, dedication, and a shared commitment to excellence drive our collective success.

Position

Regional Team - Account Manager & Educator

Department

Education and Account Management

Location

SOMERVILLE, MA

Reports To

Regional Manager

FLSA Status

EXEMPT, 8742

Job Duties

• Manage accounts of regional customers including coffee shops, restaurants, hotels, and food service providers
• Act as a consultant to wholesale partners in a manner consistent with Counter Culture core values
• Serve as primary customer point of contact for order issues in order to ensure timely resolution
• Schedule, teach, and conduct evaluations related to Counter Intelligence, our Professional Development program
• Lead additional Training Center events (labs, classes, tastings, workshops, and events)
• Schedule and teach our Consumer workshops and weekly public coffee tasting
• Actively support and contribute to regional growth, retention, and profitability
• Work together with regional and national teammates to develop and execute on strategies that accomplish our local and company-wide goals
• Help maintain all assets, including cleaning/care of all coffee equipment, training center facilities, and vehicles
• Contribute content to our education programs and events
• Effectively use our CRM, G-Suite, and all relevant communication tools

Requirements

• A team player that will work well with regional sales and aftersales teammates to achieve growth and retention goals
• Five years or more barista experience in the specialty coffee industry with store management experience preferred
• Passion for coffee and a commitment to Counter Culture Coffee’s mission and values
• Proficient in CRM systems, G-Suite, and relevant communication tools
• Enjoys travel, including occasional overnight trips
• A lover of the hospitality industry and what it takes to support our partners in that industry
• Willing to work hours may be outside of normal business hours including some weekends and or holidays
• Congenial, professional, helpful, and thoughtful in any situation
• Able to lead large groups in discussions or training regarding nearly anything coffee related
• Comfortable using various forms of technology for instruction and programs for account management
• Must have a valid US driver’s license and ability to drive a company vehicle

Physical Demands

• Reaching: extending hand(s) and arm(s) in any direction
• Standing: particularly for sustained periods of time
• Walking: moving about on foot to accomplish tasks
• Fingering: picking, pinching, typing or otherwise working, primarily with fingers
• Grasping: applying pressure to an object with the fingers and palm
• Feeling: perceiving attributes of objects by touching with skin, particularly fingertips
• Talking: conveying detailed or important spoken instructions to others accurately, loudly, or quickly
• Hearing: perceiving sounds at normal levels with or without correction

Physical Requirements

Light work - exerting up to 20 pounds of force occasionally, and/or up-to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Visual Acuity

Requires close visual acuity to perform activities such as preparing and analyzing data, transcribing, viewing a computer terminal, and extensive reading.

Working Conditions

Subject to environmental conditions; protection from weather conditions but not necessarily from temperature changes; subject to noise where there is sufficient noise to require shouting to be heard above ambient levels.

90 Day Goals

• Attend New Employee Orientation, where applicable.
• Strong understanding of LEAN, GGOB, B-CORP
• Strong understanding of Counter Culture’s vision, mission, values, and plan
• Understand our wholesale program including products, services, and best practices
• Take charge of goal setting for top customers and identify a plan for regular engagement with decision makers
• Become proficient with Counter Culture’s CRM
• Master scheduling and communication via G-suite applications

Benefits

Currently, the offered benefits include: group health (medical, dental and vision), available the first of the month after 30 days of employment; Flexible Spending Accounts for Healthcare and for Dependent Care; short- and long-term disability; life insurance; Wellness Benefits; 401(k) program; paid time off; eight company holidays; Stock Option Plan; A Stake in the Outcome.

Equal Employment Opportunity

Counter Culture Coffee is an Equal Opportunity Employer in both policy and practice. Counter Culture Coffee assesses candidates for employment based on their knowledge, skills, and abilities to perform the job for which they are applying and without regard to any non-job-related category as protected by federal, state or local law. Finalist candidates for employment will be required to demonstrate USA employment eligibility - per federal and state law, Counter Culture Coffee participates in the federal E-Verify program. Candidates must have the legal right to work in the United States without sponsorship.