Region Team Assistant Manager

Hudson Valley Credit Union; City of Kingston (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Hudson Valley Credit Union seeks a Region Team Assistant Manager to lead teams and manage operations across multiple branches. With a focus on member service and sales growth, this mid-senior level role requires effective leadership and organizational skills. The ideal candidate will possess relevant experience in the financial sector and a Bachelor's Degree.

Benefits

Professional development

Tuition reimbursement

Comprehensive benefits

Qualifications

• Bachelor's Degree or equivalent experience required.
• Minimum 2 years experience in sales and customer service.
• At least 2 years of supervisory experience in financial or retail.

Responsibilities

• Manage daily operations and staff at assigned branches.
• Assist with training and onboarding of new staff.
• Identify opportunities to enhance revenue and improve operations.

Skills

Sales Experience

Customer Service

Leadership

Operational Management

Education

Bachelor’s Degree

Job description

Join to apply for the Region Team Assistant Manager role at Hudson Valley Credit Union.

Hudson Valley Credit Union is recruiting for the position of Region Team Assistant Manager. Primary Function: Engage and develop the Region Relationship Advisors to provide high-quality member service through efficient transaction processing and successful implementation of HVCU Sales and Service Model. This role requires traveling to fill branch leadership needs across all locations, specifically across Saratoga to Northern Dutchess Counties, providing supervisory and leadership coverage to support the credit union's growth and organizational goals.

Responsibilities

• Provide interim on-site support at assigned branches to assist with branch coverage and daily operations as directed by branch leadership.
• Manage staff and daily operations of assigned branches, including cash/teller operations, ATM, Teller Infinity, branch proof, compliance, and security.
• Assist with training and onboarding of new staff; may deliver training content under the direction of the Region Team Manager.
• Create, monitor, and implement employee performance plans; conduct milestone meetings; analyze trends and make recommendations to achieve team goals.
• Develop work schedules for Region Relationship Advisors to minimize member wait times and maximize staff availability.
• Set clear expectations, goals, and objectives to foster accountability, and provide coaching and development to staff.
• Ensure staff are knowledgeable about marketing programs, self-service options, products, and sales techniques; oversee training.
• Identify opportunities to enhance revenue, reduce expenses, and improve operations; submit annual budget recommendations.
• Adhere to all policies, procedures, and regulations; participate in required training including BSA; contribute to teams and projects.
• Support HVCU’s guiding principles, including Mission, Vision, Core Values, and commitment to diversity and inclusion.
• Maintain regular and punctual attendance.

Qualifications

• Bachelor’s Degree or equivalent experience (minimum 2 years per undergraduate year not completed).
• NY Notary Public license after 12 months of employment.
• At least 1 year of sales and customer service experience in a financial or retail environment.
• At least 2 years of supervisory or leadership experience in a financial or retail environment.

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Why choose HVCU?

HVCU values diversity, inclusion, and community engagement. We offer various employee perks including professional development, tuition reimbursement, comprehensive benefits, and more.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other

This job posting is active and accepting applications.