Region Online Sales Manager - San Ramon

D.R. Horton; San Ramon (CA); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Bonus potential

Medical/Dental/Vision

401(k)

ESPP

FSA

Life & Disability Insurance

Vacation & Holidays

Job summary

D.R. Horton, Inc. is seeking a Region Online Sales Manager in San Ramon, CA to lead the Online Sales Concierge team across the region and drive CRM-driven lead conversion to onsite traffic.

You will train and motivate OSCs, oversee workflows, expand lead generation, and report on online performance to regional leadership. Requires an Associate degree and 5 years of related experience, strong communication, and MS Office proficiency. Travel is required.

Qualifications

• Associate degree from a two-year college or technical school.
• Five years of related experience and/or training.
• Strong customer service skills.
• Exceptional interpersonal, written and verbal communication skills.
• Proficiency with MS Office and email.

Responsibilities

• Oversee OSCs that support the divisions in the region.
• Develop new lead generation capabilities to increase OSC leads.
• Convert qualified leads into office appointments with onsite Sales Representatives.
• Provide weekly reports to region management regarding online traffic and scheduled appointments.
• Travel as required and ensure adherence to policies and procedures.

Skills

Customer service

Interpersonal communication

CRM knowledge

Education

Associate degree (two-year college or technical school)

Tools

MS Office

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Region Online Sales Manager. The right candidate will oversee the region’s Online Sales Concierges (OSCs) and provide training, motivation and support. Responsible for compliance and following region/division procedures. Specialize in the process of Customer Relationship Management (CRM) & converting online leads to onsite traffic/sales.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Manage OSCs that support the divisions in the region
• Support the Division Vice President of Sales and Sales Managers with hiring, training and managing day-to-day operations of the OSC Team
• Oversee and direct the workflow of the OSC Team
• Develop new lead generation capabilities to increase OSC leads
• Educate OSC Team members in available communities, product, amenities and other features
• Ensure team members have current knowledge of all internal policies and procedures
• Create, update and roll out OSC processes
• Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
• Convert qualified leads into office appointments with onsite Sales Representatives
• Provide weekly reports to region management regarding online traffic and scheduled appointments
• Manage additional reporting, analytics and insight on performance
• Shop division OSCs to evaluate performance
• Participate in region/division marketing meetings to maintain current knowledge of potential and future sales opportunities
• Maintain up-to-date knowledge with trends in the homebuilding industry
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to travel

Supervisory Responsibilities

• Supervises 2 or more employees

Qualifications

Education and/or Experience

• Associate degree from a two-year college or technical school
• Five years of related experience and/or training
• Strong customer service skills
• Possess exceptional interpersonal, written and verbal communication skills
• Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
• Proficiency with MS Office and email
• Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision
• The noise level is generally moderate

Preferred Qualifications

• Licensing requirements vary by state
• Ability to multi-task and attention to detail

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Annual salary range of $95,000 - $120,000 depending on experience, plus bonus potential
• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America’s Builder.

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