Region Online Sales Manager

D.R. Horton; Charlotte (NC); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and -

Job summary

D.R. Horton, Inc. is seeking a Region Online Sales Manager to oversee the OSC team across our region, train and motivate staff, and drive online-to-offline conversions.

This role emphasizes CRM mastery, staff leadership, and proactive lead generation, with a focus on regional performance and reporting. The ideal candidate will have an associate degree, 5+ years of related experience, and exceptional communication skills, with willingness to travel as needed.

Qualifications

• Associate degree and 5+ years of related experience.
• Strong customer service and communication skills.
• Ability to train and guide OSC staff and manage day-to-day operations.

Responsibilities

• Oversee OSCs supporting divisions in the region.
• Hire, train and manage OSC team on a day-to-day basis.
• Develop lead generation and educate team on products and features.
• Convert qualified leads to office appointments with Sales Reps.
• Provide regional reporting on online traffic and appointments.

Skills

Customer service

Interpersonal skills

Written and verbal communication

MS Office

Education

Associate degree from a two-year college or technical school

Tools

MS Office

Job description

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Region Online Sales Manager. The right candidate will oversee the region’s Online Sales Concierges (OSCs) and provide training, motivation and support. Responsible for compliance and following region/division procedures. Specialize in the process of Customer Relationship Management (CRM) & converting online leads to onsite traffic/sales.

Essential Duties and Responsibilities

• Manage OSCs that support the divisions in the region
• Support the Division Vice President of Sales and Sales Managers with hiring, training and managing day-to-day operations of the OSC Team
• Oversee and direct the workflow of the OSC Team
• Develop new lead generation capabilities to increase OSC leads
• Educate OSC Team members in available communities, product, amenities and other features
• Ensure team members have current knowledge of all internal policies and procedures
• Create, update and roll out OSC processes
• Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
• Convert qualified leads into office appointments with onsite Sales Representatives
• Provide weekly reports to region management regarding online traffic and scheduled appointments
• Manage additional reporting, analytics and insight on performance
• Shop division OSCs to evaluate performance
• Participate in region/division marketing meetings to maintain current knowledge of potential and future sales opportunities
• Maintain up-to-date knowledge with trends in the homebuilding industry
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to travel

Supervisory Responsibilities

• Supervises 2 or more employees

Qualifications

Education and/or Experience

• Associate degree from a two-year college or technical school
• Five years of related experience and/or training
• Strong customer service skills
• Possess exceptional interpersonal, written and verbal communication skills
• Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
• Proficiency with MS Office and email
• Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision
• The noise level is generally moderate

Preferred Qualifications

• Licensing requirements vary by state
• Ability to multi-task and attention to detail

Benefits

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

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