Online Sales Concierge

D.R. Horton; Midland (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Company Holidays

Job summary

D.R. Horton is seeking an Online Sales Concierge to convert internet leads into onsite traffic and sales. This on-site role requires handling inquiries via web, chat, and phone and scheduling appointments with our Sales Representatives.

Ideal candidates will have excellent interpersonal and written communication, teamwork, and strong organizational skills. The job includes regular reporting, database updates, and staying informed about community offerings.

Qualifications

• High school diploma or GED; and/or 1–3 years of related experience and/or training
• Superb interpersonal, written and verbal communication skills
• Ability to work well within a team
• Provide attention to detail and manage multiple responsibilities
• Strong organizational and follow-through skills
• Proficiency with MS Office and email
• Ability to sit for the majority of an 8-hour workday; vision requirements apply

Responsibilities

• Manage all incoming internet leads from company website and outsourced companies
• Ensure a positive experience to all potential customers online, via chat, or by phone
• Convert qualified leads into office appointments with onsite Sales Representatives
• Enter and update information in a customer management database
• Qualify leads to identify genuine sales opportunities
• Produce monthly sales and marketing reports (Intertrack, Sales Performance Analysis, Marketing & Sales Cost Efficiency)
• Analyze divisional website traffic and sources monthly
• Maintain knowledge of communities, products, plans and amenities
• Generate new opportunities by prospecting existing leads through phone, email, and mail
• Coordinate mailing lists and materials to prospective clients
• Uphold professional and ethical standards to enhance goodwill and company profit
• Overtime may be required
• Occasional overnight travel for training purposes

Skills

Interpersonal communication

Written communication

Verbal communication

Team collaboration

Attention to detail

Organizational skills

Follow-through

MS Office & Email

Education

High school diploma or GED

Tools

MS Office

Job description

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

Online Sales Concierge

The right candidate specializes in the process of converting internet leads to onsite traffic/sales. This is an on-site, in office position, not remote.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Essential Duties and Responsibilities

• Manage all incoming internet leads from company website and outsourced companies
• Ensure a positive experience to all potential customers whether online, live chat or by phone
• Convert qualified leads into office appointments with onsite Sales Representatives
• Enter and update information in a customer management database
• Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
• Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
• Generate a monthly analysis of divisional website traffic, hits, source, etc.
• Maintain current knowledge of communities, product, plans and amenities
• Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
• Coordinate mass mailing lists and the mailing of materials to prospective clients
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Minimal overnight travel may be required for training purposes

Qualifications

Education and/or Experience

• High school diploma or general education degree (GED); and/or one to three years of related experience and/or training
• Superb interpersonal, written and verbal communication skills
• Ability to work well within a team
• Provide attention to detail and manage multiple responsibilities
• Strong organizational and follow-through skills
• Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
• Proficiency with MS Office and email
• Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision
• The noise level is generally moderate

Preferred Qualifications

• Licensing requirements vary by state

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success.

We offer an excellent benefits package including:

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeopleToo